Alarm Services Coordinator
Vector Security

At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we'd like to invite you to join our team as an Alarm Service's Coordinator!

We offer great benefits, a competitive salary, and growth opportunities. We think you'll find what you want here because what we do matters - to us, our customers, and most of all, our team members.

Location: Gainesville, VA - In Office

Summary:

As an Alarm Service's Coordinator, you will monitor and maintain dispatch activity and reporting to identify trending issues and reduce false alarms for program customers. Process false alarm fines. Provide permits and fines reporting as requested.

What You'll Do:

• Process False Alarm Fines (primary focus of this role):
  • Receive physical and electronic invoices scan as appropriate.
  • Verify that PD dispatch occurred per the invoice.
  • Contact the local jurisdiction to verify that the dispatch occurred to verify accuracy of billing.
  • Process the fines by creating a quote in D365 and process action billing via MASterMind.
• Process Alarm Permits:
  • Receive new alarm permits requests, determine the site-by-site need for a burg alarm system permit based on local jurisdictional requirements.
  • Contact individual jurisdictions to verify the processing of the permit, receiving and logging confirmation data.
  • Update SharePoint, D365, and MASterMind with the permit information and update the project team with the permit status.
  • Receive permit confirmations in physical or electronic form, scan documents, and send originals to customer's store location for local filing.
  • Monitor due dates and process permit renewals requests from customers or from local jurisdictions and ensure the data is one file in D365 and MASterMind.
  • Process billing in D365 and MASterMind for admin fees and/or permit costs based on the plan.
  • Monitor due dates and provide periodic updates for jurisdictional databases as required for contact lists and permit-holder information.
  • Process permits cancellations as needed due to store closure or relocation.

What You'll Need:

• High School or Equivalent Qualification.
• 1-2 Years Industry Experience - Preferred:
  • Knowledge of alarm systems, billing, ordinances and jurisdictions.
• Problem Solving Skills:
  • Investigate duplicate invoices and partner with accounting department to ensure checks are accurate and make any necessary corrections.
• Attention to Detail:
  • Verifying that dispatch occurred before processing fines and contacting AHJ if there are discrepancies.
• Self-Motivated:
  • Ability to make independent decisions and manage own workload.
• Team Oriented:
  • Provides assistance across the team to ensure efficient processing of requests.
• Customer Service Experience:
  
  • Ability to interact with customers and provide efficient services.

What You'll Get:

We offer a "Total Rewards" package including:

• Competitive compensation with incentive eligibility
• Medical, dental and vision coverage
• Company paid life and AD&D insurance.
• Company paid short- and long-term disability.
• Voluntary benefit products
• 401k retirement savings plan
• Flexible Spending Account
• Paid time off
• Tuition reimbursement
• Employee Assistance Program (EAP)

About Us:

We are one of the largest security integrators in the country and have proudly been installing innovative security and smart automation solutions in homes and businesses for more than 50 years. Our purpose is to make our world more secure, connected and empowered, one customer at a time.

Our Values:

• Win as a team.
• Do the right thing.
• Make a difference every day.
• Get it done.
• Think big.

If you share these ideas, we'd love to hear from you!

Vector Security is a Drug-Free Workplace

Vector Security is an Equal Opportunity Employer

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)