Applications Support Specialist I
Ultimate Staffing Services

Applications Support Specialist I
Position Summary

The Applications Support Specialist I is responsible for in-field support of automated immunohistochemistry (IHC) instrumentation and reagents. This includes training, troubleshooting, and follow-up to ensure high customer satisfaction and seamless product implementation.
Key Responsibilities:

Technical Support Activities:

• Participate in installations and evaluations of IHC instrumentation at hospitals and research facilities.
• Conduct comprehensive onsite evaluations of antibodies and probes.
• Provide advanced operator training and follow-up technical support for new and existing customers.
• Address complex application and instrumentation issues, offering alternative solutions as needed.
• Maintain high levels of customer satisfaction and professionalism.

Information Management & Reporting:

• Document and improve processes using spreadsheet and database tools.
• Create, edit, and maintain operator manuals for laboratory equipment.
• Prepare and present reports, surveys, and research findings as required by senior management.

Other Responsibilities:

• Assist with specialized product training and support staff development.
• Contribute to quality assurance efforts, including process improvements and market information reporting.

Qualifications:

• Education: Associate's degree in Medical Technology or related field; Bachelor's preferred. HT or HTL (ASCP) certification required; QIHC (ASCP) highly desired.
• Experience: 5+ years of experience in immunohistochemistry and histology in clinical, industrial, or research environments.
• Strong technical and customer service skills with proficiency in word processing and spreadsheet software.
• Excellent written and verbal communication, with the ability to present information clearly.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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