Assistant Director, Digital Insights & Analytics
Cambia Health

Assistant Director Digital Insights & Analytics

Work from Home within Oregon, Washington, Idaho or Utah

Build a career with purpose. Join our Cause to create a person-focused and economically sustainable health care system.

Who We Are Looking For:

Every day, Cambia's dedicated team is living our mission to make health care easier and lives better. As a member of the Digital team, our Assistant Director Digital Insights & Analytics role is responsible for leading teams of insights professionals to provide data, information and analyses about the needs of consumers and key stakeholders across digital and analog Cambia experiences - all in service of making our members' health journeys easier.

As a people leader, you are willing to learn and grow, understanding that leadership is a craft that is continuously honed as you support your team and the lives that depend upon us.

Are you a healthcare data expert? Do you excel at acting as a technical resource and content expert for projects related to data? Then this role may be the perfect fit.

What You Bring to Cambia:

Qualifications:

• Master's degree preferred with a focus in a quantitative field like finance, statistics, economics, mathematics, or related field and
• 10+ years of experience in a digital consumer analytics role or equivalent combination of education and experience.

Skills and Attributes:

• Demonstrated ability to work with senior leaders to integrate analyses into the development of offensive and defensive recommendations for action.
• Top notch research and analysis skills with ability to train others in methods of conducting research and analysis strategies, from both primary and secondary resources. .
• Demonstrated expertise using statistical analysis techniques such as the correct interpretation tests of statistical significance, step-wise regression, and cluster analysis. Experience with SPSS preferred.
• Demonstrated experience designing data models.
• Demonstrated ability to develop and lead multiple teams including hiring, goal setting, coaching, and development (including supervisors and/or employees who may be in multiple locations or work remotely).
• Demonstrated experience working with matrixed teams in both technical and non-technical disciplines to create alignment on
• data strategy, consumer engagement strategy, data score creation, and data infrastructure development to support analytics.
• Proficient in web/mobile analytics, have hands-on experience with mobile SDK and web tag management, have deep experience in measurement analysis, and have back-end technical and reporting abilities.
• Experience with digital engagement measurement, specifically email and SMS analytics, consumer data segmentation and modeling, and data-driven acquisition and engagement.
• Experience with web analytics tools (Mixpanel, Adobe Analytics, Google Analytics, etc). SQL and other data querying and manipulation tools required. Experience with Tealium products, R and Alteryx.
• Experience designing, fielding, and broadly communicating A/B test results in support of web and mobile design efforts.
• Demonstrated ability to develop strategic recommendations based on a company's past performance and changing market conditions.
• Strong oral, written and presentation-based communication.
• Ability to work in a regulated, fast-paced environment and meet deadlines.

What You Will Do at Cambia:

• Manages analyses that move beyond an explanation of 'what happened' to 'why it happened' and 'what should be done,' turning observations into insights, insights into recommended actions and ultimately informing digital strategy, product, and engagement optimization.
• Leads development of clear and concise analyses and reporting that deliver information in an intelligent and digestible manner for the business decision makers including senior executives and the Board of Directors.
• Leads the insights, digital analytics and experience design teams by providing direction, support, coaching, and career development.
• Establishes the priorities for managers for the Digital Insights and Analytics team, directing the goals, objectives and deliverables for this team.
• Responsible for the direction of the development of digital analytics that provide insights into how Regence users interact with digital experiences across all digital platforms and touchpoints. These analytics are intended to drive digital experience improvements and overall member experience.
• Leads digital tagging, data definition, and governance of cookie and preference tracking and auditing.
• Leads advanced statistical analyses of digital traffic across Regence platforms.
• Ensures digital engagement metrics and key performance data will provide actionable insights to support performance improvement in customer activation, conversation, engagement and retention.
• Directs the on-going performance analytics of Regence digital properties to provide feedback and recommendations that allow for informed business decisions about Regence digital properties and experience.
• Manages team workflow, resource allocation, and prioritization to meet the Marketing organization's objectives.
• Works cross functionally with Product Development, User Experience, DTS, Marketing, and Health Plan Operations.
• Data Science teams to ensure data structures support enterprise web analytics commitments.
• Provides reporting to meet contractual agreements.
• Leads testing and optimization efforts that gather requirements, prioritize, and communicate results insights projects - fostering a culture of continuous improvement across Cambia.

The expected hiring range for an Assistant Director Digital Insights & Analytics is $132,600-179,400 depending on skills, experience, education, and training; relevant licensure / certifications; and performance history. The bonus target for this position is 15%. The current full salary range for this role is $124,000-$203,000.

FTEs Supervised

3-10

Work Environment

No unusual working conditions or physical requirements.

Work primarily performed in office environment, or remote work as needed

Travel required locally or out of state. (15% - 40%).

May be required to work outside normal hours.

About Cambia

Working at Cambia means being part of a purpose-driven, award-winning culture built on trust and innovation anchored in our 100+ year history. Our caring and supportive colleagues are some of the best and brightest in the industry, innovating together toward sustainable, person-focused health care. Whether we're helping members, lending a hand to a colleague or volunteering in our communities, our compassion, empathy and team spirit always shine through.

Why Join the Cambia Team?

At Cambia, you can:

• Work alongside diverse teams building cutting-edge solutions to transform health care.
• Earn a competitive salary and enjoy generous benefits while doing work that changes lives.
• Grow your career with a company committed to helping you succeed.
• Give back to your community by participating in Cambia-supported outreach programs.
• Connect with colleagues who share similar interests and backgrounds through our employee resource groups.

We believe a career at Cambia is more than just a paycheck - and your compensation should be too. Our compensation package includes competitive base pay as well as a market-leading 401(k) with a significant company match, bonus opportunities and more.

In exchange for helping members live healthy lives, we offer benefits that empower you to do the same. Just a few highlights include:

• Medical, dental and vision coverage for employees and their eligible family members, including mental health benefits.
• Annual employer contribution to a health savings account.
• Generous paid time off varying by role and tenure in addition to 10 company-paid holidays.
• Market-leading retirement plan including a company match on employee 401(k) contributions, with a potential discretionary contribution based on company performance (no vesting period).
• Up to 12 weeks of paid parental time off (eligibility requires 12 months of continuous service with Cambia immediately preceding leave).
• Award-winning wellness programs that reward you for participation.
• Employee Assistance Fund for those in need.
• Commute and parking benefits.

Learn more about our benefits.

We are happy to offer work from home options for most of our roles. To take advantage of this flexible option, we require employees to have a wired internet connection that is not satellite or cellular and internet service with a minimum upload speed of 5Mb and a minimum download speed of 10 Mb.

We are an Equal Opportunity and Affirmative Action employer dedicated to workforce diversity and a drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status or any other status protected by law. A background check is required.

If you need accommodation for any part of the application process because of a medical condition or disability, please email CambiaCareers@cambiahealth.com. Information about how Cambia Health Solutions collects, uses, and discloses information is available in our Privacy Policy.

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