Assistant Service Manager - Holman Motorcars
Holman Enterprises

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Holman Motorcars has an exciting opportunity for Assistant Service Manager.

In this role the ASM will be responsible for increasing overall service satisfaction, service department profitability, coordinating efficient and timely processes for Service Advisors and office staff, and promoting overall employee satisfaction.

Hospitality:

• Greeting customers in the service drive during busy times, directing them to the proper place
• Assist with walk arounds
• Resolving customer issues and complaints in person and over the phone, referring to Service Manager when necessary
• Assisting Service Advisors - Filling in for absent service advisors
• Approving expenses: rental cars, goodwill adjustments, aftermarket warranty adjustments
• Assisting advisors write up customers if there is a momentary overload
• Assisting Service Office - Providing backup to bookers and schedulers as needed - Ensuring that phone training is used and that phone calls are being handled properly - Ensure that the workload is being scheduled properly.

Personnel Functions:

• Assisting with onboarding for new hires for advisors, clerical, or valet
• Making sure that the proper staffing level is maintained at advisor, office, service drive, and carwash workstations - monitoring employee schedules for breaks, lunches.
• Coaching and counseling employees on job performance, providing feedback

Reporting Functions:

• Receiving information from Warranty Administrator regarding rejected or underpaid claims - researching information, providing appeal information back to Warranty Administrator, involving Service Manager when necessary.
• Watching performance indicators for advisors, using information to coach advisors
• Reviewing cash tickets daily for upsell and accuracy - Assist with payroll as necessary
• Assist in monitoring Service Department expenses, signing purchase orders in a timely fashion.

General Duties:

• Participate in all service department daily huddles.
• Ensure that the facility looks good for our customers and employees - direct activities of utility staff
• Assist with closing and lockup duties
• Coordinate advisor and office training activities

Requirements:

• 5 plus years automotive service experience
• High School degree or equivalent
• Strong customer service and communication skills

#LI-BS1

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Benefits:

Regular Full-Time

We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

Click here for Washington State benefit information.

Temporary or Part-Time

In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Click here for Washington State benefit information.

Pay:

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $64,600.00 - $93,665.00 USD annually for full time employees. The annual compensation range is comprised of base pay and bonus earnings.

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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