Associate, Development Operations
Brigham & Women's Hospital(BWH)

GENERAL SUMMARY/ OVERVIEW STATEMENT:

Reporting to the Sr. Director, Staffing and Professional Development, this position provides support to the Sr. Director and other senior staff of the Operations team at the Brigham & Women's Hospital Development Office in the areas of Human Resources (HR) and Operations.

At the Brigham, we are dedicated to creating a diverse and inclusive community that encourages every employee to bring their authentic self to work. Brigham Health and the Development Office are focused on equity and ensuring equal access to employment and advancement opportunities. We seek to embrace the full spectrum of human diversity: race, gender, sexual orientation, religion, ethnicity, and national origin. We believe honoring all forms of human presence and expression enriches the Brigham community and enables us to understand and meet the needs of our diverse community more fully.

BWH Development Office offers excellent benefits, competitive salaries, and a hybrid flexible work schedule.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

This position supports the administration team of a growing Development Office. The applicant should have an interest in human resources and a strong customer service focus and excellent people skills. Should be able to effectively communicate and be a self-starter. Able to manage multiple projects simultaneously, leading, and prioritizing deadlines as needed. Regular responsibilities include:
Recruiting

• Provide support in the recruitment process: owning the scheduling of interviews, interview tracking and applicant correspondence, including employee referrals.
• Set-up and maintain recruiting folders to collect candidate resumes.
• Lead a weekly follow-up meeting to insure resolution of all candidates.
• Submit, lead, and manage job postings using the Taleo system, (Workday as of January 1, 2025) including maintaining the development office career Join Our Team site.
• Coordinate the posting process with the Central Enterprise team for paid postings and be responsible for posting to free sites.
• Maintain resume and job descriptions tracking database in support of hiring efforts.

On-boarding Support

• Meet with new hires on their first day to assist with computer set-up and systems access.
• Work with the Officer, Operations to maintain and implement portions of the onboarding checklist.
• Prepare workspaces, as appropriate, for all new employees, prepare orientation, digital employee reference manual, , take and upload new employee' photos and the BDO facepages
• Coordinate tours of the hospital provided to all new hires.

Administration

• Under the guidance of the Officer, Operations, manage day to day UKG activity, including On-Call UKG staff time entries, and partnering with the Bulfinch timekeeper as needed.
• Contribute to the weekly Operations Newsletter
• Maintain internal operational documents for our employees.
• Schedule meetings/Appointments and update calendars for team as requested.
• Serve as the office timekeeper and liaison with timekeeper team, supporting the roll out of the Kronos replacement, UKG Dimensions.
• Track employees on LOA's, both when they are moved from the BDO to the LOA team, and when they return from the LOA team to the BDO.
• Lead all aspects of timekeeping training for non-exempt employees.
• Maintain close vigilance to On-Call submissions, working pro-actively to correct, when issues arise.
• Provide administrative support as needed for the annual development office retreat.

Professional Development

• Provide support for professional development and office management initiatives.
• Working with the Officer, Operations, and Assembly Row Workplace Services IS, manage the scheduling of hybrid meetings and trainings using the appropriate technology outfitted conference rooms.
• Maintain professional development database (collecting attendance cost information) producing actionable reports that includes working with PeopleSoft and HealthStream exported data.

Other

• Function as backup for the following as needed.
• Receiving and process incoming mail
• Other duties/projects as assigned.

Qualifications
QUALIFICATIONS:

• High School Diploma or equivalent
• 1 +year's office experience
• Excellent verbal and written communications skills with strong proofreading ability
• Good digital literacy and the use of Microsoft Products, including PowerPoint and Forms.
• Experience with Time and Attendance software, such as UKG Dimensions and Workday preferred, but not required.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:

• Service Oriented
• Exceptional organizational skills with meticulous attention to detail and follow up.
• Incorporates best practices into daily work.
• Demonstrates flexibility and adaptability to change.
• Enhance and enrich BWH Development and personal skills. Open to regular performance feedback and opportunities to gain experience through formal and informal methods; effectively monitors own performance and behavior; influences others by modeling appropriate behaviors; encourages and listens to diversity of opinions and assists coworkers in projects and programs; participates and chips in with team activities.
• Ability to manage confidential materials with discretion.
• Professional telephone manner
• Appreciation for a fast-paced, professional environment

EEO Statement
EEO Statement

BWH is an Affirmative Action Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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