Asst. Director, Student Retention
University of Miami

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The Assistant Director, Programs administers program resources to fulfill the program's mission in accordance with priorities, and time and budget requirements. Moreover, the incumbent performs work of an administrative, managerial, and professional nature. The Assistant Director, Programs also provides leadership for developing, implementing, and evaluating strategic plans to meet institutional goals related to the assigned program(s).

CORE JOB FUNCTIONS

Represents the University with the public, University officials, government agencies, accrediting councils, and other professional membership organizations. Creates and updates training materials for staff, faculty, and outside offices. Manages and oversees the coordination of current students programming, including activities outside the school, special events, and networking events. Supervises department personnel, including student employees, and ensures that staff is trained, developed, and empowered to effectively to do their jobs. Plans, monitors, and analyzes program budget including monthly projections and trends. Manages all aspects of the program(s) including program development, marketing, and recruitment. Facilitates general advertisement including editing and updating brochures and applications, marketing and advertisement materials, webpage, and correspondence. Develops and implements operational processes for handling inquiries and applicants. Manages processes for application, registration, advising, contact, evaluation, transcripts, and certificates. Manages all formal documentation for matters involving accreditation, curriculum, and programs, including quality control through the graduation clearance process. Assists and advises students in their overall goal development and achievement. Evaluates student credentials in relation to program standards and makes recommendations to possible alternative programs. Coordinates course offerings and general direction of the program with key faculty, department chairs, and deans. Coordinates and assists faculty in developing and implementing assessment plans, assessment methods, and instruments. Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

Education:

Bachelor's Degree in relevant field

Certification and Licensing:

Not Applicable

Experience:

Minimum 4 years of relevant experience

Knowledge, Skills and Attitudes:

• Knowledge of business and management principles.
• Ability to direct, manage, implement, and evaluate department operations.
• Ability to establish department goals, and objectives that support the strategic plan.
• Ability to effectively plan, delegate and/or supervise the work of others.
• Ability to lead, motivate, develop, and train others.

DEPARTMENT ADDENDUM

Department Specific Functions

The Center for Academic Navigation and Student Success is a department dedicated to supporting undergraduate students in reaching their goal of a University of Miami degree. Providing individualized help and support, the Success team supports current students in overcoming obstacles that could interfere with completing their UM degree.

Job Description:

The Assistant Director, Programs, works with undergraduate students to ensure their persistence and success at the University of Miami. The Assistant Director will be responsible for positively impacting the University's retention and graduation rates by managing programs and services designed to increase student persistence to graduation, including but not limited to management of the GPAid program, the First Hires program, and the Canes Complete program. The role will also be responsible for managing two student employees, and intervention and outreach efforts for students exhibiting at-risk behaviors, supporting students who have been readmitted and collaborating with students and their families to understand enrollment options when facing challenges to their success.

This position reports to the Director, Student Retention and works collaboratively with all the departments within Academic Affairs, liaisons within the schools and colleges, and campus partners, as needed. The Assistant Director develops, coordinates, and assists in the planning and execution of strategies and programs aimed to help students navigate challenges they may face during their undergraduate career and will help to manage the student-facing, operational aspects of the Student Success Center. The Assistant Director will also be responsible for ongoing training and support of Student Advocates within the department and will provide registration services for the First Year Directions Freshman Seminar program.

Essential Functions:

• Manage retention programs, such as GPAid and First Hires, in collaboration with schools/colleges and other campus partners.

• Manage outreaches to continuing students as part of the University's persistence efforts - these include outreaches to students who are not course selected, are on Inactive Status, were recently readmitted, and who received Incompletes for a given semester.

• Manage Canes Complete program as part of the University's graduation efforts - leading our team in semester outreaches and acting as primary coordinator in collaboration with schools/colleges.
• Manage two student employees to assist with departmental activities.

• Lead in student services training for our staff and manage visits to the Cane Success Center, including walk-in appointments, phone calls to the Success office number, virtual booking appointments, website requests for assistance and referrals.

• Maintain a collaborative, professional environment to foster strong interdepartmental relationships to positively impact university retention efforts and increase the university graduation rate.

• Follow protocol and meet departmental service standards when communicating with students (or their families), departments, and co-workers.

• Execute all job duties in a manner compliant with University policy.

• Facilitate resolution of concerns and complaints, ensuring exceptional service is provided to students.

• Conduct outreach efforts to retain students.

• Ability to work independently and demonstrate strategic problem-solving skills.

• Assist in the management of all aspects of the undergraduate withdrawal process, including conducting exit interviews and capturing withdrawing student information.

• Responsible for demonstrating a comprehensive knowledge of university resources, policies, and procedures and to articulate these ideas in a clear, concise manner to facilitate student success.

• May have the option to fill the role of First Year Directions Facilitator if qualifications are met.

Desired Skills

• Demonstrate exceptional compassion and desire for supporting students in aspects pertaining to their well-being.

• Demonstrate strong time management and organizational skills.

• Demonstrate excellent verbal and written communication skills.

• Demonstrate a positive attitude and strong interpersonal skills.

• Demonstrate strong ability to stay focused in a fast-paced work environment.

• Demonstrate commitment to accuracy and attention to detail.

• Demonstrate good interpersonal & conflict-resolution skills.

Qualifications

• Bachelor's Degree required, master's degree is preferred

• Five years of related work experience preferred

• Proficiency in Microsoft Office Suite, Salesforce, Navigate and PeopleSoft is preferred

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:
Full time

Employee Type:
Staff

Pay Grade:
A9

This job has expired.