AV Systems Administrator - Media Services
Quinnipiac University

Job no: 496231
Work type: Full-time
Campus: Mount Carmel - Hamden, CT
Categories: Staff

Overview:The Audiovisual Infrastructure department is part of the Technology Infrastructure department within Information Services and is responsible for all AV infrastructure in all university spaces. This includes approximately 250 classrooms, dozens of conference rooms, and several other unique spaces. Within these spaces, Quinnipiac has a variety of AV footprints ranging from simple classrooms with projection and wireless/wired connectivity to large lecture halls with video teleconferencing, lecture capture technologies, digital whiteboards, and advanced Crestron control systems, and everything in between. The AV Systems Administrator position is part of a team responsible for the general maintenance and support of all the AV related infrastructure. This team is also responsible for setting up additional equipment for larger events, where additional equipment is required, or events that occur in spaces that do not have AV equipment. The AV Systems Administrator also participates in design and engineering of new AV initiatives, including refreshes and new construction.About Quinnipiac:Quinnipiac University is a private, coeducational institution located 90 minutes north of New York City and two hours from Boston. The university currently has an enrollment of 9,000 students in more than 130 degree programs through its Schools of Business, Communications, Education, Computing, and Engineering, Health Sciences, Law, Medicine, Nursing, and the College of Arts and Sciences. Our 21 Division I teams have achieved remarkable success, boasting multiple conference titles. This includes a 2023 NCAA National Championship win in ice hockey, a three-time defending national champion women's rugby team, and a trip to the Sweet 16 for our women's basketball team. The Quinnipiac University Poll is nationally recognized as a leader in public opinion research, and the university is consistently recognized by U.S. News & World Report and Princeton Review's "The Best 388 Colleges." The university is in the midst of program expansion and renewal for both traditional and adult learners, attraction of diverse communities, development of innovative corporate partnerships, and construction of an ambitious set of capital projects. For more information, please visit qu.edu. Connect with Quinnipiac on Facebook, Instagram, YouTube, TikTok and X.Responsibilities:

• Monitor the status of all rooms to ensure all AV systems are functioning properly.
• Support campus events that require additional AV setup or support as needed. There are events that need support during off hours, including nights and weekends.
• Provide quick and customer-friendly service to all customers seeking audio-visual assistance, maintenance, or advice.
• Maintain inventory and status of loaner AV equipment.
• Troubleshoot and repair various types of AV equipment as required.
• Be available for off-hours (nights and weekend) coverage for major university events.
• Work with equipment vendors to resolve technical issues when required.
• Assist in the design and development of audio, visual, and data conferencing solutions. Provide cost-effective and user-friendly solutions for integrated conference room build-outs.
• Work closely with project and design teams as well as with audio-visual vendors (e.g., LCD displays, projectors, microphones, speakers, etc.) throughout the project life-cycle.
• Install, test, and support on-site audio-visual systems for internal clients and research projects.
• Develop audio-visual drawings/diagrams as needed.

Education Requirements:

• Associate's Degree required
• Master's degree preferred

Qualifications:

5+ years of experience supporting audiovisual technologies, preferably in a higher education environment

Experience troubleshooting all basic AV technologies, including projectors, flat panel displays, touch screens, and necessary connectivity of various client devices is required

The Quinnipiac AV Infrastructure is heavily dependent on Zoom and the Zoom Rooms architecture. Experience with and working expertise with Zoom Room technology is extremely helpful

Quinnipiac is currently standardized on Logitech hardware for smaller classrooms and most conference rooms. Experience with the Logitech video conferencing ecosystem is helpful

Training and experience with Crestron controls (or similar) is very important and any experience with Crestron programming is helpful

Basic to intermediate skills and experience troubleshooting a wide range of client computer and mobile devices, specifically around AV related software and connectivity.

Experience designing AV for new spaces and participating in construction projects where AV is required is a plus

Good writing and communication skills

Familiarity with project management

Excellent customer service skills

Demonstrated ability to work with diverse populations and a commitment to diversity and inclusion

Special Instructions to Applicants:

TO APPLY:

Applications must be submitted electronically and include a resume, cover letter addressing how your experience supports the requirements of this position and Quinnipiac' commitment to diversity and inclusion, and contact information for three references on the application form.
We offer a comprehensive benefits package for full-time faculty and staff which includes tuition remission and a culture that is inclusive and driven by excellence.

Quinnipiac University is an Equal Opportunity Employer.

Note to Faculty/Staff Applicants Only:If a final candidate is a current or previous Quinnipiac employee, the hiring manager must obtain a reference check from the candidate's current or former manager before making an offer of employment. If the candidate's current or most-recent Quinnipiac supervisor is unavailable, the hiring manager should contact Talent Acquisition for assistance in determining the appropriate alternate contact:

Advertised: November 11, 2024 Eastern Standard Time
Applications close: Open until filled

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