AVT Operations Manager
Stanford University

AVT Operations Manager🔍Business Affairs: University IT (UIT), Stanford, California, United StatesNew📁Information Technology Services📅3 days ago Post Date📅105276 Requisition #The Audio Video Technologies Operations Manager reports into the Stanford University IT Infrastructure AV Technologies team. This individual is responsible for supporting audio visual equipment in a vast range of venues e.g., huddle spaces, conference rooms, classrooms, multi-purpose event locations and auditoriums for the University and partner institutions. The ideal candidate should perform well under pressure, is committed to providing exceptional customer service, and aspire to be part of a high performing team.This is a hybrid-eligible position.Management Responsibilities:

Develop service level agreements and supporting processes and monitor performance to ensure client expectations are metBuild and lead a team of technicians to provide Tier 2 technical supportProvide training, mentoring and leadership for the AVT TechniciansCreate and submit weekly status reports to the Director of AV TechnologiesConduct annual and as-needed employee performance reviews.Ensure direct reports comply with safety policies, procedures, and best practicesFacilitate AVT Operations meetings with Tier 1 and Tier 3 support teamsDevelop maintenance objectives and a documented plan that includes preventive and predictive procedures that ensure system availability commitmentsMonitor, triage and dispatch AVT Operations incidents and requests in ServiceNowManage third-party vendor relationships and agreementsCreate and submit monthly billing process for SLA and T&M servicesProvide input for and manage AVT Operations budgetRemain abreast of technology trends to ensure AVT Operations is prepared to support changes in client requirements

Core Responsibilities:

Transport, set up, install, configure, operate, maintain, troubleshoot and repair/replace audio visual equipment and support toolsRespond to and address questions and requests for assistance from the UIT Service Desk and departmental Room Support TeamsResolve issues per defined service level agreements utilizing remote remediation tools, and/or execution of on-site fixesAssist production coordinators e.g., resolve equipment malfunctions, provide training on use of equipment and collaboration toolsTriage and dispatch issues to partner support teams and/or third-party vendors when applicablePerform routine tests on audio visual equipment, troubleshoot and resolve problems before they arise to ensure seamless operation of events.Perform preventative maintenance of conference roomsSupport both traditional AV and AV-over-IP-based systemsEnsure a positive and consistent customer service experienceDevelop good relationships with clients and stakeholdersPerform inventory management for AVT Operations equipment, accessories, and tools

Minimum Requirements:

Education & Experience:
Bachelor's degree and five years of relevant experience or combination of education and relevant experience
Knowledge, Skills, and Abilities:
5+ years' experience in audio visual services.Excellent computer and troubleshooting skills.Strong interpersonal, organizational, written, and oral communication skills.Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions (including in emergency situations)Ability to present ideas in a user-friendly language.Effectively work independently as part of a distributed teamHighly self-motivated and directed.Proven analytical and problem-solving abilities.Strong customer service orientationExperience working in a high-performance team, and highly collaborative environmentExperience provisioning and supporting:
Extron Control and NAV productsCisco codecs through CUCM and/or WebEx Control HugNetwork Audio or Dante Audio SystemsShure MXA or Microflex products
Physically capable of transporting and setting up heavy equipment

Desired Qualifications:

8 years of relevant experience preferredFamiliarity with networking conceptsCTS-I CertificationDante Level 3 CertificationExtron Network Specialist CertificationExtron Control Specialist Certification

The expected pay range for this position is $168,628 - 185,000 per annum.Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website (https://cardinalatwork.stanford.edu/benefits-rewards) provides detailed information on Stanford's extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources by submitting a contact form.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.Additional Information

• Schedule: Full-time
• Job Code: 4806
• Employee Status: Regular
• Grade: L
• Requisition ID: 105276
• Work Arrangement : Hybrid Eligible

---