Location: Sacramento, CA
Salary: $95,000.00 USD Annually - $115,000.00 USD Annually
Description: Our client is currently seeking a CIAM Program Manager
CIAM Program Manager
Full Time
Location: Sacramento, CA
(Onsite - Hybrid)
Salary: $98K - $115K
NOTES:
GENERAL DESCRIPTION:
The CIAM Program Manager leads the financial Customer Identity and Access
Management (CIAM) initiatives. The Program Manager will be responsible for
designing, implementing, and managing CIAM solutions to ensure secure and seamless
member experiences across our digital platforms. The program manager will work with
internal stakeholders and vendor partners responsible for managing user identities,
access controls, and authentication processes.
The ideal candidate will have a strong background in customer identity and access
management, digital banking platforms, cybersecurity, and project management, with a
focus on delivering solutions that meet business objectives while maintaining
compliance with regulatory standards.
TASKS, DUTIES, FUNCTIONS:
1. Experience with CIAM Solutions: Demonstrated proficiency in implementing and
managing customer identity access management solutions, preferably with
hands-on experience in leading CIAM platforms such as Okta, Auth0, or
ForgeRock/Ping.
2. Identity and Access Management (IAM) Expertise: Strong understanding of IAM
principles, including authentication, authorization, federation, and user lifecycle
management, with the ability to translate business requirements into effective
IAM solutions.
3. Customer-Focused Mindset: Proven track record of understanding customer
needs and delivering solutions that enhance user experience while maintaining
security and compliance standards.
4. Technical Proficiency: Deep understanding of identity protocols and standards
such as OAuth, OpenID Connect, SAML, LDAP, and SCIM, along with
experience in integrating CIAM solutions with various applications and systems.
5. Security and Compliance Knowledge: Thorough understanding of security best
practices, privacy regulations (such as GDPR, CCPA), and compliance
requirements related to customer data protection, with the ability to ensure CIAM
solutions meet regulatory standards.
6. Project Management Skills: Experience leading CIAM implementation projects
from initiation to completion, including requirements gathering, solution design,
implementation, testing, and deployment, while managing timelines, resources,
and stakeholders effectively.
7. Communication and Collaboration: Excellent communication skills with the ability
to interact confidently with cross-functional teams, stakeholders, and senior
management to articulate CIAM strategies, address concerns, and drive
consensus on decisions.
8. Problem-Solving Abilities: Strong analytical and troubleshooting skills to identify
and resolve complex CIAM issues, proactively mitigate risks, and optimize CIAM
processes for scalability and efficiency.
9. Continuous Learning Orientation: Commitment to staying updated on emerging
trends, technologies, and best practices in CIAM, security, and identity
management domains through self-study, training, and participation in relevant
industry forums and events.
10.Develop and maintain an understanding of the pertinent regulatory requirements
and risks inherent to job responsibilities, establish, and maintain control activities
that mitigate those risks consistent with the Credit Union's risk appetite, and
ensure operational integrity and compliance with applicable regulations.
PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS:
1. Effective oral and written communication skills required to assure the ongoing
security and protection of our Information Technology and information
assets.
2. Must possess sufficient manual dexterity to skillfully operate an on-line computer
terminal and other standard office equipment, such as financial calculators,
personal computer, facsimile machine and telephone.
ORGANIZATIONAL CONTACTS & RELATIONSHIPS:
1. INTERNAL: All levels of staff and management.
2. EXTERNAL: Volunteers, external auditors, professional and community
organizations, and law enforcement agencies.
QUALIFICATIONS:
1. EDUCATION: Bachelor's Degree: A bachelor's degree in computer science,
information technology, cybersecurity, or a related field is preferred.
CIAM Certification: preferred Certification in CIAM or related areas such as
Certified Identity and Access Manager (CIAM), Certified Information Systems
Security Professional (CISSP), or Certified Information Security Manager (CISM)
demonstrates expertise in the field.
2. EXPERIENCE: At least 5-7 years of experience in identity and access
management, Information Technology, with a focus on customer identity
management. Experience working in the financial services industry is strongly
preferred.
Project Management Experience: Proven experience leading CIAM
implementation projects, including requirements analysis, solution design,
implementation, testing, and deployment, with strong project management skills.
Ability to work in an agile environment, following scrum methodology is preferred.
3. KNOWLEDGE / SKILLS: Technical Skills: Proficiency in identity protocols and
standards (OAuth, OpenID Connect, SAML, LDAP, SCIM), CIAM platforms
(Okta, Auth0, ForgeRock/Ping), and integration technologies (APIs, SDKs).
Security Knowledge: Deep understanding of cybersecurity principles, including
authentication methods, access control mechanisms, encryption, and secure
coding practices.
Compliance Expertise: Knowledge of privacy regulations (e.g., GDPR, CCPA)
and industry standards (e.g., ISO 27001, NIST) related to customer data
protection and compliance requirements.
Communication Skills: Excellent verbal and written communication skills, with
the ability to effectively communicate technical concepts to both technical and
non-technical stakeholders. Familiar with the suite of Office products in relation to
presenting ideas and documenting processes.
Analytical Thinking: Strong analytical and problem-solving skills, with the ability
to analyze complex issues, identify root causes, and propose effective solutions.
Customer Focus: A customer-centric mindset with a focus on delivering
solutions that enhance user experience while ensuring security and compliance.
Adaptability: Ability to adapt to changing business requirements, technology
landscapes, and security threats, with a continuous learning mindset to stay
updated on industry trends and best practices.
PHYSICAL REQUIREMENTS:
1. Prolonged sitting throughout the workday with occasional mobility
required.
2. Corrected vision within the normal range.
3. Hearing within normal range. A device to enhance hearing will be
provided if needed.
4. Occasional movements throughout the department daily to interact
with staff, accomplish tasks, etc.
5. Unusually long work hours may be required to accomplish tasks.
LICENSES/CERTIFICATIONS:
Information Security Certification preferred:
1. CIAM (Certified Identity and Access Manager)
2. CISSP (Certified Information Systems Security Professional)
3. CISM (Certified Information Security Manager)
This job and many more are available through The Judge Group. Find us on the web at www.judge.com
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