Client Systems Administrator II
Southern Methodist University Inc

Description

Salary Range:

Salary commensurate with experience and qualifications

About SMU

SMU's more than 12,000 diverse, high-achieving students come from all 50 states and over 80 countries to take advantage of the University's small classes, meaningful research opportunities, leadership development, community service, international study and innovative programs.

SMU serves approximately 7,000 undergraduates and 5,000 graduate students through eight degree-granting schools: Dedman College of Humanities and Sciences, Cox School of Business, Lyle School of Engineering, Meadows School of the Arts, Simmons School of Education and Human Development, Dedman School of Law, Perkins School of Theology and Moody School of Graduate and Advanced Studies.

SMU is data driven, and its powerful supercomputing ecosystem - paired with entrepreneurial drive - creates an unrivaled environment for the University to deliver research excellence.

Now in its second century of achievement, SMU is recognized for the ways it supports students, faculty and alumni as they become ethical, enterprising leaders in their professions and communities. SMU's relationship with Dallas - the dynamic center of one of the nation's fastest-growing regions - offers unique learning, research, social and career opportunities that provide a launch pad for global impact.

SMU is nonsectarian in its teaching and committed to academic freedom and open inquiry.

About the Position:

This role is an on-campus, in-person position.

This position is responsible for system administration and development of Ivanti Endpoint Management and other enterprise client technologies, including Active Directory, Group Policy Management Console and MDM configurations. Knowledge of SQL and data visualization tools are preferred for Inventory management.

They are responsible for:

-Implementing automated processes for imaging, and Software deployment to Enterprise clients
- InTune Configuration: Administer and configure Microsoft InTune for policy enforcement, software deployment, and security compliance across devices
-Install, maintain, and upgrade managed campus computer hardware and software
- Software Deployment: Package, deploy, and manage software updates and applications to devices through InTune/Ivanti EPM
-Health monitoring of Enterprise Clients
-Troubleshooting enterprise Client Issues, and enterprise-wide management/resolution

Essential Functions:

• PC provisioning using automation (Microsoft Autopilot/InTune), configuration and deployment of clients, software and desktop policies, inventory management and monitoring
  
• License management, application configuration and deployment, inventory Maintenance (SQL database management and reporting)
• Client health monitoring, vulnerability patching, asset tracking, reporting and documentation
• Professional development and training

Qualifications

Education and Experience:

High school diploma or equivalent is required.

A minimum of six (6) years of experience is required with a minimum of three (3) years of experience supporting customers with Windows, macOS, and mobile operating systems in an enterprise environment utilizing incident management tools.

Knowledge, Skills and Abilities:

Candidate must have experience with Microsoft InTune or other mobile device management (MDM) platforms and a strong knowledge of Windows, macOS, and mobile operating systems (iOS, Android). Working experience with Active Directory, Group Policy and Entra ID is desired. Candidate with a strong understanding of current and cutting edge technology processes and systems is essential. Experience with scripting (Powershell, Shell, SQL) is strongly preferred.

Candidate must demonstrate strong interpersonal and verbal communication skills, with the ability to communicate broadly across the University and develop and maintain effective relationships with a wide range of constituencies. Must also demonstrate strong written communication skills.

Position will require night and weekend work as needed for system changes.

Candidate must possess strong problem-solving skills with the ability to identify and analyze problems, as well as devise solutions. Must also have strong organizational, planning and time management skills.

Physical and Environmental Demands:

• Sit for long periods of time

Deadline to Apply:

Open until filled

EEO Statement:

SMU will not discriminate in any program or activity on the basis of race, color, religion, national origin, sex, age, disability, genetic information, veteran status, sexual orientation, or gender identity and expression. The Executive Director for Access and Equity/Title IX Coordinator is designated to handle inquiries regarding nondiscrimination policies and may be reached at the Perkins Administration Building, Room 204, 6425 Boaz Lane, Dallas, TX 75205, 214-768-3601, accessequity@smu.edu.

Benefits:

SMU offers staff a broad, competitive array of health and related benefits. In addition to traditional benefits such as health, dental, and vision plans, SMU offers a wide range of wellness programs to help attract, support, and retain our employees whose work continues to make SMU an outstanding education and research institution.

SMU is committed to providing an array of retirement programs that benefit and protect you and your family throughout your working years at SMU and, if you meet SMU's retirement eligibility criteria, during your retirement years after you leave SMU.

The value of learning at SMU isn't just about preparing our students for the future. Employees have access to a wide variety of professional and personal development opportunities, including tuition benefits.

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