Clinical Director, High Reliability
Mass General Brigham

General Overview

The Mass General Brigham Office of the Chief Medical Officer (OCMO) is beginning a years-long journey to implement High Reliability Organization (HRO) principles to improve our quality performance so that we can achieve the best health outcomes for our patients. The MGB OCMO is seeking a senior clinical leader who will create and lead the new HRO Unit for the system.

Reporting to the Vice President for Clinical Performance, the Clinical Director of High Reliability will lead a cross-functional team that will roll out a new High Reliability operating model across Mass General Brigham. Functions include: HRO training and enablement, quality performance data visualization, and front-line LEAN process improvement education and implementation.

Principle Duties and Responsibilities

HRO Implementation

• Lead team charged with HRO transformation across entire organization
  
• Organize and execute Equity-Informed HRO training for thousands of employees across MGB
  
• Lead the design and implementation of new clinical process improvement model across MGB for all 12 hospitals and hundreds of clinical units
  
• Liaise with key enterprise, hospital, department, and clinical unit leaders to design processes to improve patient outcomes
  
• Develop mechanisms for best practice sharing across units, departments and hospitals
  
• Coordinate with MGB Communications team and OCMO leadership on HRO communication strategy and execution
  

Measurement

• Lead team responsible for front end dashboards/ad-hoc quality reporting and analytics
  
• Design real time process improvement data approach including run charts and other necessary tools for unit-based quality improvement initiatives
  
• Act as interface between business stakeholders and Digital technical teams to ensure data and analytic products are meeting business needs, appropriately defined and operationalized, and continue to deliver value
  
• Create and maintain clinical performance communication process; collaborate with OCMO/Site leaders as needed to define improvement opportunities
  
• Develop evaluation frameworks to measure the effectiveness and resilience of system quality interventions/improvement programs
  
• Use/s the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration
  
• Other duties as assigned

Qualifications
Qualifications

• MD, RN or PharmD
  
• 5-7 years experience as manager or director in a related field
  
• Strong knowledge of process improvement methodologies (LEAN, Six Sigma, etc)
  
• Extensive quantitative and analytic experience/capabilities to support data collection, measurement, and analytics (e.g., background in data analytics, biostatistics, and epidemiology, experience in Excel, knowledge of EHR systems, managing databases, etc.)
  
• Experience working with data display for process improvement purposes
  
• A combination of education and experience may be substituted for requirements

Skills, Abilities and Competencies

• Will need to demonstrate Mass General Brigham's Leadership Competencies for both Performance Focused Leadership and People-Focused Leadership

Performance Focused:

• Customer/Patient Focus: Building strong customer/patient relationships and delivering customer/patient centric solutions
• Manage Complexity: Make sense of complex, high quality, and sometimes contradictory information to effectively solve problems
• Cultivate Innovation: Create new and better ways for the organization to be successful
• Ensure Accountability: Holding self and others accountable to meet commitments
• Learning Agility: Actively learn through experimentation when tackling new problems, using both successes and failures as a learning folder

People Focused:

• Drive Equity and Inclusion: Recognizes the value that different perspectives and cultures bring to an organization
• Build Effective Teams: Build cohesive teams that apply their diverse skills and perspective to achieve common goals
• Collaborate: Build partnerships and work collaboratively with others to meet shared objectives
• Communicate Effectively: Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Instill Trust: Gain the confidence and trust of others through honesty, integrity and authenticity

Regular local travel to Mass General Brigham sites

EEO Statement
Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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