CMDB & Change Management Analyst
Group 1001

Group 1001 is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. Group1001's culture emphasizes the importance of collaboration, communication, core business focus, risk management, and striving for outcomes. This goal extends to how we hire and onboard our most valuable assets - our employees.

Group 1001, and its affiliated companies, is strongly committed to providing a supportive work environment where employee differences are valued. Diversity is an essential ingredient in making Group 1001 a welcoming place to work and is fundamental in building a high-performance team. Diversity embodies all the differences that make us unique individuals. All employees share the responsibility for maintaining a workplace culture of dignity, respect, understanding and appreciation of individual and group differences.

Job Description

CMDB & Change Management Analyst

This role is responsible for overseeing the Configuration Management Database (CMDB) and Change Management processes to ensure IT infrastructure data accuracy and minimize risk during IT changes and own the Technology change risk and controls.

Principal Responsibilities

CMDB Management:

• Maintain the accuracy and completeness of CMDB data.
• Develop and implement CMDB policies and procedures.
• Standardize data collection and population methods for the CMDB.
• Conduct regular CMDB audits and data cleansing activities.
• Change Management:
• Oversee the change management process according to defined ITIL or similar frameworks.
• Assess the impact and risk of proposed changes.
• Develop and implement change plans to minimize disruption.
• Track and document the change approval process.
• Communicate effectively with stakeholders regarding changes.

Additional Duties

• Collaborate with IT teams to ensure CMDB data reflects IT infrastructure reality.
• Provide CMDB and change management process training to stakeholders.
• Continuously improve CMDB and change management processes for efficiency and effectiveness.
• Manage technology change management risks, controls, and audit activities

Qualifications

• Bachelor's degree required or equivalent professional experience.
• Customer service attitude and ability to work well with other groups.
• Organized, reliable and meticulous.
• 5+ years of experience leading change management
• 5+ years IT service management
• 5+ years CMDB administration
• 5+ years experience with ServiceNow Change Management and CMDB module
• Excellent understanding of IT infrastructure and operations
• Familiarity with IT risk and controls management/governance
• 3+ years of recent hands on experience with ServiceNow platform configuration, including knowledge of the change management and CMDB modules. Basic scripting skills (JavaScript, GlideScript) to develop and modify simple scripts and business rules within ServiceNow
• Strong analytical and problem-solving skills, with the ability to think strategically about process improvements
• Excellent communication and interpersonal skills, with the ability to interact effectively with both technical and non-technical stakeholders and executives.

Compensation:

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay for this position ranges from $120,000/year in our lowest geographic market up to $180,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

Benefits Highlights:

Employees who meet benefit eligibility guidelines and work 30 hours or more weekly, have the ability to enroll in Group 1001's benefits package. Employees (and their families) are eligible to participate in the Company's comprehensive health, dental, and vision insurance plan options. Employees are also eligible for Basic and Supplemental Life Insurance, Short and Long-Term Disability, and to enroll in the Company's Employee Assistance Program and other wellness initiatives. Employees may also participate in the Company's 401K plan, with matching contributions by the Company.

#LI-AS1 #LI-REMOTE

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