Communications Specialist
SJW Corp

The Texas Water Company is actively seeking talented, driven and highly-productive applicants for the position of Communications Specialist to join our dynamic team. We offer a challenging and rewarding work environment along with a competitive salary and an excellent benefits package.  

PositionSummary
Under the direction of the President, theCommunications Specialist is responsible for developing, coordinating, andimplementing enterprise-wide and regional communication strategies andinitiatives. This role supports both internal and external corporatecommunications, ensuring alignment with company values, objectives, and overallbusiness strategies.

Key responsibilities include managing relationsindications across multiple channels, serving as a primary liaison for mediarelations, and representing the company on councils and committees.   

SpecificResponsibilities
Manages all customer communications, including bill inserts, websites, and related mailings.
Manages all internal and external corporate communications, ensuring consistency in messaging across multiple platforms while aligning with company values and business objectives.
Assist in the communication of strategies or messages from senior leadership
Supports the development of a communication plan for customer solutions tools like Everbridge, WaterSmart, and Invoice Cloud to improve customer satisfaction.
Investigate and respond to the Company's Public Utility Commission complaints promptly and professionally, ensuring resolution aligns with company policies and procedures.
Manage the processing and payment of invoices related to communication projects and services, ensuring timely and accurate handling in accordance with company policies and budgetary guidelines
Supports employee internal communications (Snapcomms and Straight Talk) by working with departmental subject experts to obtain
Serve as a representative of the Company on internal and external councils and committees, fostering collaboration and advocating for corporate interests and strategic goals
Manage external communications (e.g., customer, website, social media, printed content)
Collaborate with marketing and agencies to produce copy for advertisements or articles
Collaborate with company-wide communication leadership teams to implement enterprise-wide projects or initiatives
Create informational, educational, and/or promotional materials, both print and electronic.

RequiredKnowledge Skills & Abilities
Previous experience as communications specialist for at least 3 years
Experience in web design and content production
Experience in copywriting and editing
Solid understanding of project management principles
Knowledge of MS Office suite; photo and video-editing software
Excellent communication (oral and written)
Outstanding organizational and planning abilities
Proficient command of English
Excellent communication skills
Outstanding organizational and time-management skills

RequiredEducation and Experience
A Bachelor's degree or equivalent in Communications, Public Relations, English, Journalism, or relevant field.

EEO Statement
Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.