Customer Advocacy Intern
American Water

Requisition ID: 107273

Share Our Purpose. Be Yourself. Feel Valued.

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.

About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water's 6,500 talented professionals leverage their significant expertise and the company's national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

As one of the fastest growing utilities in the U.S., American Water expects to invest $30 to $34 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.

American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron's 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency's WaterSense® Excellence Award, among additional state, local and national recognitions.

For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram.

Primary Role

• Infraction and complaint analysis
• Customer Assistance Program education and conservation analysis
• Collaborate with Customers & Employees to define and drive change
• Gather feedback & insights from customers
• Responsible for data & metrics tracking
• Engage with multi-faceted teams to research new ways of doing business
• Gain firsthand experience in how water utilities support communities and ensure sustainability.
• Collaborate with professionals to provide administrative, analytical, and technical support for daily operations.
• Conducts research, gathers information, and assists in creating presentations as required

Skills and Qualifications

• Detail-Oriented: Conduct thorough analyses and evaluations, and implement timely decisions and recommendations.
• Independent Worker: Manage time across multiple projects and deadlines.
• Collaborative: Seek input and coordinate with staff.
• Communication: Strong verbal and written communication skills.
• Technical Proficiency: Good working knowledge of computer programs, databases, and software.
• Organizational Skills: Demonstrated organizational and administrative abilities.
• Analytical Skills: Good analytical and problem-solving skills.

Experience/Education

• Enrollment in an Engineering, Environmental, Science, or Business undergraduate degree program or a relevant program from an accredited school.
• Minimum of 2 years of completed coursework.

Other

• Valid Driver's License required at time of hire and ability to pass a motor vehicle background check.

Competencies

Champions safety

Collaborates

Cultivates innovation

Customer obsessed

Drives Results

Nimble learning

Join American Water...We Keep Life Flowing™

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

Nearest Major Market: Harrisburg

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