Customer Service Representative
Roth Staffing Companies

Fully Onsite in Loveland CO. $18-$20/HR DOE. Temp To Perm.

Position Summary:
As a Customer Service Representative, you will be the first point of contact for patients, addressing inquiries related to patient accounts with various medical providers. You will play a key role in providing exceptional customer service, resolving billing concerns, and the reconciliation of accounts. This position requires strong communication skills, attention to detail, and a customer-first attitude.

Key Responsibilities:

• Serve as the primary contact for patient billing inquiries via phone, email, and chat.
• Provide accurate and timely information on account status, payment options, and billing procedures.
• Resolve billing discrepancies and issues in coordination with the billing and collections teams.
• Explain insurance coverage, claims, and payment processes to clients and patients.
• Assist in setting up payment plans for patients and ensuring compliance with billing regulations.
• Maintain detailed records of customer interactions, billing questions, and resolutions in the company CRM system.
• Collaborate with internal departments to address any operational issues impacting billing processes.
• Educate patients and clients on available resources and options related to their billing needs.
• Provide administrative support to the billing team as needed.

Qualifications:

• High school diploma or GED required; an associate or bachelor's degree in a related field is preferred.
• 2+ years of customer service experience, ideally within the healthcare or medical billing industry.
• Strong understanding of medical billing practices, including familiarity with EOBs, claims, and insurance processing.
• Excellent communication skills, both written and verbal.
• Ability to handle sensitive information with confidentiality and professionalism.
• Proficient in using billing software and CRM systems.
• Strong problem-solving skills with a detail-oriented and organized approach.
• Ability to work independently and as part of a collaborative team.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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