Customer Support Representative II
The Judge Group Inc.

Location: Johnston, IA
Description: Our client is currently seeking a Customer Support Representative II

Job description

• Support the Clients 4 (USA/Canada/Australia) customers and dealers regarding part orders or other items available for purchase
• Contract duration is 2+ years.
• Occasional outbound calls to customers and dealers to research/investigate and follow up with our findings
• Document every interaction effectively in our internal case management system
• Approximately 15-20 calls/day

Contact Center is open from 7 am - 6 pm CST, Monday - Friday

• Three shifts available that rotate within the 12-hour operation:
• 7:00 am - 3:30 pm
• 8:00 am - 4:30 pm
• 9:30 am - 6:00 pm
• Candidates must be available to work any 8-hour shift within the 7 am-7 pm support window.
• Candidate will work on-site five days a week with the option to work from home on Fridays

SPECIAL CONSIDERATIONS:

• Training and mentoring will be on the 8-4:30 am shift and last approximately 6 weeks.
• Takes approximately 3-4 months from start date to reach full productivity.
• Limited travel to nearby Des Moines Works for a factory tour and to nearby Jensen Farms approximately twice a year.

Ideal candidates should have:

• Knowledge of agriculture, turf (mowers) and utility vehicles.
• Prior work experience in Agriculture or Technology dealer channels.
• Bachelor's degree in agriculture, Business, Engineering related field, IT or a similar discipline.
• Call Center experience
• 6+ months experience with customer service / support experience
• Efficient researching/troubleshooting skills
• Excellent written and verbal communication skills
• Speak with confidence
• Proficiency with Microsoft Office products
• Willing to work occasional overtime and holidays
• Solid work history and proven dependability
• Reliable at home internet and a distraction free workplace
• This position offers a retention bonus after 6, 12, and 18 months of employment.
• This position offers pay increases based on 6, 12, and 18 months of employment.
• Retention bonuses and pay increases are forfeited for those who do not complete their assignments or end assignments early. Subject to review.

Contact: akumar17@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com

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