Customer Support Specialist
Roth Staffing Companies

Our staffing agency has partnered with a reputable organization in Laurel, MD, to hire a Customer Support Specialist. This position involves providing exceptional customer service, resolving issues, and supporting clients through various communication channels. The ideal candidate will have strong problem-solving skills, a passion for helping others, and the ability to manage multiple tasks in a fast-paced environment.

Location: Laurel, MD

Pay: $20-$24/hourly based on experience

Schedule: Monday-Friday

Responsibilities:

• Respond to customer inquiries via phone, email, or chat, providing timely and accurate information about products, services, and policies.
• Address and resolve customer concerns or complaints, working to ensure satisfaction and a positive customer experience.
• Process customer orders, returns, exchanges, and track shipments, ensuring all transactions are completed accurately and efficiently.
• Document customer interactions, feedback, and solutions in the customer support database, ensuring all records are updated and accessible.
• Work closely with other departments, such as sales, shipping, and technical support, to provide a seamless experience for customers.
• Stay up-to-date on company products, services, and promotions to provide informed support to customers.

Qualifications:

• Prior experience in customer service or a customer support role is preferred.
• Excellent communication skills, both written and verbal. Strong problem-solving and multitasking abilities.
• Comfortable using customer support software, CRM systems, and basic office software (e.g., Microsoft Office).
• Friendly, empathetic, and patient with a strong desire to help others.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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