CX Business Analyst Consultant
Horizontal Talent

Our client is seeking a dedicated and innovative CX Business Analyst Consultant to join their dynamic team. This remote role offers an exciting opportunity to work with a diverse team of researchers, UI/UX designers, and other CX business analysts.

As a CX Business Analyst Consultant, your primary responsibilities will include:
- Creating and updating Journey Maps
- Reviewing data analytics specific to Voice of the Customer (Surveys) and NPS
- Making recommendations for improvements and identifying root cause issues of pain points within journeys
- Learning the Glassbox technology to transcribe calls and offer recommendations
- Leading and facilitating small group discussions/exercises around journey mapping

The ideal candidate will have a background in Human Centered Design and Journey Mapping. Strong Excel skills and experience in Digital/Web/Data Analytics are required. Familiarity with Glassbox, MIRO, SuiteCX, NPS (Net Promoter Score), and Human Centered Design knowledge will set a candidate apart.

Please note that all candidates must complete a background check and drug screen upon offer. This role is a 12-month contract position.

Join our client's team and contribute to their mission of delivering exceptional customer experiences. Your expertise and innovative thinking will be valued in this role, and you will have the opportunity to make a significant impact on their customer journey.

Horizontal facilitates valuable and productive conversations between you and potential employers. We can assist you in growing your career by partnering you with employers that offer challenging assignments. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $58 - $64 per hour. This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location.