CX Business Analyst Consultant
The Judge Group Inc.

Location: REMOTE
Salary: $40.00 USD Hourly - $50.00 USD Hourly
Description:
Position Title: CX Business Analyst Consultant

Work Location: Remote

Work Hours: 8:00 AM - 4:30 PM CST (Flexible)

Position Background:

This role is crucial for enhancing customer experience (CX) by analyzing data, creating journey maps, and providing actionable insights to improve digital site performance and customer satisfaction.

Key Responsibilities:

• Create and update journey maps.
• Review and analyze Voice of the Customer (VoC) data and Net Promoter Score (NPS) surveys to identify pain points and recommend improvements.
• Learn and utilize Glassbox technology for call transcription and analytics, providing recommendations based on data insights.
• Lead and facilitate small group discussions and exercises around journey mapping.

Qualifications:

• 3+ years of experience in:
  • Strong Excel skills.
  • Digital/Web/Data analytics with a focus on site recommendations.
  • Journey mapping.

Preferred Skills and Attributes:

• Experience with Glassbox, MIRO, SuiteCX, NPS (Net Promoter Score), and human-centered design knowledge.
• Experience in the healthcare industry.
• Background in human-centered design and journey mapping.

Contact: kgregor@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com

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