Digital Client Consultant
Hays

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking a Digital Client Consultant in Tampa, FL.

Role Description

• Educates internal and external parties on case implementation process (new and add) procedures and support on all lines of coverage when appropriate. (Core & Voluntary Products)
• Work with external customers to understand and deliver on implementation requirements, includes overseeing the collection and follow up of sold case essentials for both new business and add coverage
• Works successfully with group employers/brokers to make sure they understand the platform and help teach them ways to best influence their digital experience
• Ensures all responses are delivered in a professional and market ready state with external partners
• Maintains appropriate level of expertise on our product offering, implementation, client services, technology and processes
• Ensure appropriate resolution of client issues by engaging relevant internal stakeholders and delivering recovery plans where appropriate and in a time sensitive manner.
• Conducts bill audits and runs D&U reports, refers to billing specialist for highly complex reconciliation issues.
• Performs any core system and portal updates as necessary
• Collaborates and acts as a liaison with client's Third-Party Administrator to assist with problem resolution and troubleshooting for all functions (IMP, SERVICE, PLANCHANGE)
• Able to independently troubleshoot Excel files and onboarding customer Excel workbooks into our online system
• Obtains complete Amendment/Group Change Request documentation. Reviews request for accuracy and compliance with underwriting guidelines and state regulations. Retrieves any missing data from the broker or customer.
• Provides deliverables to internal partners, broker or client such as confirmation letter/email, Certificates, Policy Amendments, etc.
• Updates all applicable systems accurately.
• Educates internal and external parties on Implementation, add products, Plan Changes and/or Amendment submission, procedures and support.
• Oversees workload to ensure handling within the departmental defined cycle times and metrics for quality and production
• Experience leveraging business acumen for long-lasting client relationships and results
• Engage client to drive alignment and consensus on solutions via phone and email interactions

Skills & Requirements

• Typically has a BS/BA degree and 1-2 years of experience
• Ability to communicate clearly both verbally and in writing
• Well-developed customer service and relationship skills
• Must be able to handle multiple tasks, set schedules and priorities to meet both internal and external deadlines
• Proficient problem solving skills
• General understanding of U.S. economy and employee benefits industry
• Proficient with Microsoft Office software
• Self-motivated to learn more about the business and is proactive in personal development
• Competencies: Producing results, decision making& critical thinking, service excellence, managing multiple priorities, influencing, relationship management, operational functions and e-business
• Experience in insurance/financial systems
• Experience with digital/online customer service
• Experience with external clients
• Prior work experience with large scale company
Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

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#1163562 - Brianna Lucarini