Front Desk Clerk (Full Time, $15.00/hr.) Graylyn Conference Center
Wake Forest University

Application Instructions:

External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page.

Please add your cover letter and any other documents required for the position to the Resume/CV document upload section at the bottom of the My Experience application page. Use the Select Files button to add multiple documents including your cover letter and supporting documents. The My Experience page is the only opportunity to add your cover letter and supporting document attachments. You will not be able to modify your application after you submit it.

Current Employees: Apply from your existing Workday account. Do not apply from the website. Log in to Workday. Click on the Jobs Hub and select Browse Jobs. Locate the position and click Apply. Update your Education and Job History.

** Cover letter required for all positions and optional for facilities, campus services, and hospitality positions unless otherwise specified.Job Description SummaryPerforms the operations of the front desk and runs computer programs that assists in daily responsibilities. This position also ensures excellent service to faculty, staff, students, and campus guests.Job Description

Essential Functions:

• Greets and welcomes patrons; answers and refer questions from patrons; ensures maximum satisfaction.

• Performs customer service functions.

• Performs data entry and utilizes management software systems; updates systems with billing information; posts charges to accounts, maintains cash receipts, and bank statements.

• Upholds and clearly communicates facility and university rules and regulations.

Required Education, Knowledge, Skills, Abilities:

• High school degree or GED with two years related experience, or an equivalent combination of education and experience.

• Excellent interpersonal, communication, and time management skills.

• Proficiency in Microsoft Office, the Internet, and other relevant software.

• Ability to handle sensitive information in a confidential manner.

• Ability to organize workflow and coordinate activities.

• Ability to maintain effective customer relations.

• Currently hold or obtain certifications, if applicable.

Preferred Education, Knowledge, Skills, Abilities:

• Associates Degree.

• Experience in a university environment.

Physical Requirements:

• Physical Requirements: medium work; climbing, crouching, standing, walking, lifting, fingering, grasping, feeling, talking, hearing.

• Visual acuity to determine neatness and thoroughness of work assignments

Environmental Conditions:

• Subject to both inside and outside activities.

Additional Job Description

Disclaimer:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by the employee's supervisor.

To help provide a safe learning and living community, Wake Forest University conducts background investigations and drug screens for all final candidates being considered for employment.

Wake Forest seeks to recruit and retain a diverse workforce and encourages qualified candidates across all group demographics to apply. Wake Forest University is committed to providing access and reasonable accommodation in employment for individuals with disabilities.

Time Type RequirementFull timeNote to Applicant:This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.Wake Forest seeks to recruit and retain a diverse workforce while promoting an inclusive work environment committed to excellence in the spirit of Pro Humanitate. In adherence with applicable laws and as provided by University policies, the University prohibits discrimination in its employment practices on the basis of race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and veteran status and encourages qualified candidates across all group demographics to apply.

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