GBD Personal Guide - Foster Care (Customer Service)
Elevance Health

GBD Personal Guide - Foster Care

Must be located in the state of Kansas

The GBD Personal Guide - Foster Care is responsible for serving GBD member(s) with the Personal Guide Service Model.

How you will make an impact:

• Facilitate and coordinate resolution with internal and external contacts to satisfy a members need.
  
• Interprets plan benefit design; resolves complex claim, benefit, and enrollment issues.
  
• Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
  
• Increases member engagement into appropriate programs and offerings.
  
• Acts as a trusted advisor and educator on health care related inquiries.
  
• Coaches members on ways to reduce health risks and compliance by scheduling appointments or enrollment in programs.
  
• Prepares reports to document case and compliance updates.
  

• Requires a high school diploma or GED and a minimum of 5 years of the company's customer service experience; or any combination of education and experience which would provide an equivalent background.