Gift Shop and Visitor Services Manager
State of Nebraska

The work we do matters!

Hiring Agency:
History Nebraska - Agency 54

Location:
Lincoln, NE

Hiring Rate:
$18.811

Job Posting:
JR2024-00010364 Gift Shop and Visitor Services Manager (Open)

Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed):

Job Description:
will be responsible for supervising gift shop and front desk operations, leading a two-person visitor services team, managing shop inventory, and creating strategies to enhance customer service. This position, based in Lincoln, will also collaborate with other NSHS retail operations located across the state, such as Chimney Rock, Fort Robinson, and future e-commerce opportunities. Responsibilities will include overseeing retail operations, gift shop orders, merchandise design, and fostering vendor relationships. As the head of the museum's Visitor Services team, this position will oversee the implementation of museum policies and procedures, facility rentals and usage during events, and the facilitation of museum initiatives. The Gift Shop and Visitor Services manager will work alongside a dedicated group of museum professionals to ensure every museum visitor has an equally outstanding experience.
The schedule for this position is Tuesday-Saturday 8:00 - 4:30 with occasional events outside of these hours.

The Nebraska State Historical Society is a statewide historical agency that connects people to the past through our library and research center, conservation facility, interpretive sites, and the state archeology and historic preservation offices.

EXPECTED VALUES-

Accountability: We make decisions based on the best interests of the public, and take responsibilities for those decisions.
Adaptability: We adapt to change, and find ways to succeed in less-than-ideal circumstances.
Customer Service: We base our goals on serving the public, and put the needs of the pubic above our own.
Integrity: Our ethics and actions are based on returning an investment to the taxpayer.
Teamwork: We treat all members of Nebraska State Historical Society team with respect and equality.
Equal Opportunity Statement: The NSHS values our teammates as well as a supportive environment. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex, age, national origin, disability, marital status or genetics.

Look at what we have to offer!

• 13 paid holidays
• Vacation and sick leave that begin accruing immediately
• Military leave
• 156% (that's not a typo!) state-matched retirement
• Tuition reimbursement
• Employee assistance program
• 79% employer paid health insurance plans
• Dental and vision insurance plans
• Employer-paid $20,000 life insurance policy
• Public Service Loan Forgiveness Program (PSLF) through the Federal government
• Wide variety and availability of career advancement as the largest and most diverse employer in the State
• Opportunity to be part of meaningful work and make a difference through public service
• Training and Development based on your career aspirations
• Fun, inviting teammates
• A safe and secure environment

At the State, we stand by our core values of treating others with dignity and respect, acting ethically in all situations, and creating an environment where our customer is our top priority. Apply to join our team today!

Job duties

• Manage business operations of all NHSH retail outlets, including e-commerce opportunities.

• Oversee, manage, and supervise the Nebraska History Museum's Visitor Services team to provide front-end customer service. This includes daily operations such as: opening and closing registers, greeting visitors, answering phones, promoting education programming, highlighting exhibits, answering guest questions, and accepting payment for admissions, merchandise, and services.

• Carries out opening and closing procedures including floor checks, ensuring phones and point-of-sale system are working properly, and follows proper cash-handling procedures.

• Develop strategies to improve customer service and community access, drive store sales, and increase profitability.

• Responsible for following State of Nebraska regulations for inventory control of NSHS retail outlets

• Maintain front and back end of POS software, including daily reports and reconciliation, product entry, costs, and inventory counts.

• Build and maintain positive relationships with vendors and wholesalers; Purchase all merchandise for resale and determine pricing.

• Create and implement merchandising and product display strategies to maximize sales.

• Develop custom merchandise ideas and execute selected designs.

• Collaborate with site management staff to determine off-site sales opportunities and staffing for special events.

• Manage promotional schedule aligning with featured exhibitions, programs, and special events.

• Assist other teams; Provide backup coverage in the gift shop and front desk when needed.

Requirements / Qualifications:

Minimum Qualifications: At least one year of post high school coursework or experience in: administration, office management, accounting, finance, planning, policy analysis and implementation, administrative/management analysis, operations research, program evaluation, research, or similar fields or in a field related to the programs or functions of the employing agency.

Preferred Qualifications: One year of experience in inventory, warehouse, material supply, or other closely related field. 2 years retail management or retail buying experience.

Other: Occasional in-state travel is required. As such, the incumbent must be able to present a valid driver's license or another form of reliable transportation.Regular and reliable attendance is required.

*** Must be able to work Saturdays and occasional evenings ***

Knowledge, Skills and Abilities

• Experience and excellent skills in customer service

• Strong communication and interpersonal skills

• Strong computer, point of sale (POS), and database skills

• Cash handling experience

• Learn to become passionate about local, state, and national histories

• Enthusiastic about connecting with people from all communities and working to create a sense of belonging and connection.

• Ability to work independently and in a collaborative team environment


Benefits

We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.

Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits

Equal Opportunity Statement

The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.

Current employees of the State of Nebraska should NOT apply on this external career. Instead go to Workday and access the Jobs Hub - Internal Apply app from your home landing page.