Global Support Agent
FedEx

Assist in resolving complex customer account issues and ensure timely and accurate invoice processing according to guidelines.

Job Description:

• To support process improvement opportunities in daily work that aids in the identification, remediation, and prevention of fraud patterns and trends.
• To assist in resolving complex customer account issues, concerns and/or procedures.
• To ensure timely and accurate invoicing, recording and settlement of airfreight charges.
• To develop procedures and coordinate work shift scheduling operations analysis.
• To design, develop, schedule, instruct and otherwise coordinate departmental training programs.

Minimum Qualifications:

• High school diploma or GED.
• Five (5) years clerical accounting/bookkeeping or related general business experience which includes two (2) years experience in adjusting air freight invoices or customer contact experience with some scheduling responsibility.
• Strong personal computer (PC), analytical, organizational and communication skills.

Skills considered a plus:

• Strong ability to perform thorough research to investigate fraud incidents and apply quick resolution.
• Excellent time management skills with ability to multitask and effectively prioritize multiple varying work assignments.
• Strong ability to timely and effectively manage a high case volume in an evolving work environment.
• Demonstrated ability to be motivated and adaptable to learn and develop new skillsets.

Minimum Education

High school diploma or GED.

Minimum Experience

Five (5) years clerical accounting/bookkeeping or related general business experience which includes two (2) years experience in adjusting air freight invoices or customer contact experience with some scheduling responsibility.

Knowledge, Skills and Abilities

Strong personal computer (PC), analytical, organizational and communication skills.

Job Conditions

Some travel required.

Preferred Qualifications: Strong ability to perform thorough research to investigate fraud incidents and apply quick resolution. Excellent time management skills with ability to multitask and effectively prioritize multiple varying work assignments. Strong ability to timely and effectively manage a high case volume in an evolving work environment. Demonstrated ability to be motivated and adaptable to learn and develop new skillsets.

Pay Transparency:

Pay:

Additional Details: Domicile Location/Work Mode: This position is domiciled in Memphis, TN./ Hybrid work mode. Relocation assistance may be available on business needs.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants have rights under Federal Employment Laws:

• Equal Employment Opportunity is the Law
• EEO is the Law Supplement
• Pay Transparency Policy
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)

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