Location: Salt Lake City, UT
Salary: Negotiable
Description:
Join Our Dynamic Technical Support Team!
Location: DRAPER, UT - fully onsite.
Are you passionate about technology and eager to make a difference in a fast-paced enterprise environment? We're looking for a skilled Technical Support Specialist to join our team and provide top-notch support to our global clients.
What You'll Bring:
- Experience: At least 2 years in technical support within an enterprise setting, with a preference for phone support experience.
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Technical Expertise: Proficient in troubleshooting and supporting:
- Microsoft Windows (Windows 7, 10)
- Networking (LAN, WAN), corporate enterprise domain infrastructure
- Windows desktop and server operating systems
- Microsoft Active Directory and Outlook
- Office Savvy: Solid understanding of Microsoft Office products (Word, Excel, PowerPoint).
- Virtualization Knowledge: Basic understanding of Citrix, VMware, VDI, and other virtualization technologies.
- Mobile Mastery: Capable of troubleshooting mobile OS applications (iOS/Android).
- Team Spirit: Collaborative, self-motivated, and a quick learner.
- Communication Skills: Excellent English proficiency and strong communication abilities.
- Customer Focus: Exceptional customer service skills with a commitment to ownership throughout the resolution process.
- Flexibility: Willingness to work any 24x7 shift as needed to support business continuity or other critical events.
- Language Support: For our Asia language support team, working hours will align with the region of support based on the language spoken.
- Advanced Experience: 3-5 years in technical support within an enterprise environment.
- Global Perspective: Experience in a multicultural, global environment.
- Language Proficiency: Strong verbal and written skills in Japanese, Mandarin, or Korean for our Asia language support team.
- Microsoft Exchange: Experience with Microsoft Exchange in an enterprise setting.
- Office Expertise: Advanced proficiency with Microsoft Outlook and other Office products.
- SharePoint Skills: Experience supporting Microsoft SharePoint.
- Mac Knowledge: Proficiency in supporting Macs and OSX.
- Unix Command Line: Comfortable with Unix command line operations.
- Voice Systems: Experience with enterprise voice systems like Cisco Call Manager, Avaya PBX, Avaya Meeting Exchange, or other voice infrastructure.
- Required: High school diploma
- Preferred: College degree
Preferred Qualifications:
Education:
This job and many more are available through The Judge Group. Find us on the web at www.judge.com
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