Houseperson - Big Sur
Guest Services

Compensation Amount:
16.50 USD Hourly

Job Summary:
The Houseperson maintains clean, orderly, and attractive public areas within the unit and responds to guests' requests in an efficient and pleasant manner.

Job Description:

ESSENTIAL FUNCTIONS

• Ensure assigned areas are clean and neat as directed by management.
• Clean and dust lamps, mirrors, pictures, etc.
• Deliver requested items, such as refrigerators, pillows, rollaways, cribs, etc., to guest rooms as directed.
• Deliver supplies to assigned areas of facility.
• Follow bio-hazard, safety, general clean room, and quarterly mattress-flipping procedures.
• Clean restrooms in assigned areas.
• Vacuums all halls, lobbies, and edges. Mop and clean all floors in assigned areas.
• Clean all hall railings, marks on wallpaper, stairwells, and lockers.
• Pull trash from trash receptacles. Replace trash bags as needed. Clear trash from tables and floors/grounds.
• Maintain awareness of safety issues, and report them immediately to your manager.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• Partial High School education; High School Diploma/G.E.D. equivalent preferred.
• Strong sanitation habits.
• Strong customer service abilities; actively looks for ways to assist customers and coworkers.
• Ability to recognize when a problem has occurred and communicate it to management.

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
• Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
• Ability to stand for the entire work day and to climb steps regularly.
• Withstanding temperature extremes in indoor and outdoor environments.
• Reading and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Constantly communicates and receives verbal communication with other employees in a fast-paced environment.
• Physical presence at the job site is essential to perform job duties.

EQUIPMENT USED

• Standard commercial automatic dishwashing equipment.
• Cleaning Supplies (including detergents, chemicals, mops, brooms, scourers, hand towels, etc.).

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.

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