HR Services Supervisor
DLA Piper

DLA Piper is, at its core, bold, exceptional, collaborative and supportive. Our people are the backbone, heart and soul of our firm. Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career. Let's see what we can achieve. Together.

Summary

The HR Services Supervisor, is responsible for effectively managing HR inquiries from the firm's lawyers and business professionals, including ensuring prompt and accurate replies and an exceptional engagement experience. This role oversees the daily operations of the HR Services team, balancing and prioritizing workload, and meeting or exceeding service level agreements and satisfactions goals.



Location

This position is remote. Candidates should reside within reasonable commuting distance to the home office and must be based in one of the following offices: Tampa, Chicago, Dallas, Houston, Miami, Phoenix, or Short Hills.



Responsibilities

• Provide coaching, training, mentoring and professional development to a team of coordinators. Responsible for providing performance feedback on a regular basis.
  
• Monitor and evaluate individual and team performance, ensuring quality standards and service level agreements (SLAs) are met or exceeded.
  
• Analyze team workload, identify opportunities for workflow improvement and escalate recommendations. Manage the day-to-day work delegation and prioritization of team support.
  
• Serve as a point of escalation for complex requests as well as an initial point of contact for partners, employees, former employees, and retirees on most transactional HR needs and requests.
  
• Develop and maintain comprehensive documentation for HR business processes and systems, including Knowledge Base articles, SOPs, templates, and escalation protocols.
  
• Manage the accuracy, accessibility, timeliness, and consistency of HR data. Monitor data quality and define enrichment strategies.
  
• Build and maintain strong working relationships with HR Centers of Excellence and administrative departments (ex. IT, Operations, Accounting, etc). Collaborate with groups to improve and streamline HR processes and systems, providing an exceptional user experience.
  
• Perform other duties as assigned.
  

Desired Skills

Able to adapt communication style and message to fit audience, communicates clearly, concisely and able to deliver a compelling message, communicates effectively up, down and across all levels and able to share innovative and strategic ideas with team members. Able to develop presentation materials that are clear, succinct and reflect intended message. Strategic thinking and analytics: Applies technical knowledge and knowledge of team and resources to advance projects and processes; applies analysis, experience and good judgment when making decisions and able to separate opinion from fact. Able to develop clear action plans with results-oriented goals for measuring success, leads project plans for timely completion and takes ownership of quality management for team member work product. Uses best practices in workflow management solutioning for self and processes: experience utilizing process improvement methodologies with a focus on continuous improvement; experience with workflow design, project management and time management skills.

Knowledgeable in several HR areas of specialty, particularly, benefits and general operations. Intermediate skills with MS Office (Word, Excel); Workday and ServiceNow or similar system experience. Strong customer service focus centered on building an exceptional employee experience. Delegates work effectively, encourages collaboration, pushes others to achieve results, keeps team informed to bring projects to completion, develops strong network of contacts and builds trust throughout the firm, drives improvement through collaboration with other departments and provides current, direct, complete and actionable feedback. Consistently meets or exceeds performance expectations and invested in professional career development. Freely shares expertise and knowledge to support team, demonstrates political savvy, and uses sound judgement in all situations.

Minimum Education

• Bachelor's Degree in Human Resources or related field
  

Certificates

• SHRM-CP or PHR certification preferred
  

Minimum Years of Experience

• 6 years' relevant work experience
  
• 2 years' supervisory experience
  

Essential Job Expectations

While the specific job requirements of a DLA Piper position may vary depending upon scope of the job and area of specialty, there are certain universal requirements that are expected of all DLA Piper employees, which include but are not limited to:

• Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties;
  
• Produce deliverables, answer phone calls, and reply to correspondence in an efficient and responsive manner;
  
• Provide timely, accurate, and quality work product;
  
• Successfully meet deadlines, expectations, and perform work duties as required;
  
• Foster positive work relationships;
  
• Comply with all firm policies and practices;
  
• Engage in both physical and sedentary activity, such as (a) working at a computer for extended periods of time, including on-screen reading and typing; (b) participating in digital/virtual conference calls; (c) participating in meetings as needed;
  
• Perform all other duties, tasks or projects as assigned.
  

Our employees are expected to embrace and uphold our firm values as a part of our DLA Piper culture. We are committed to excellence in how we represent our clients and develop our people.



Physical Demands

Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.



Work Environment

• Work-from-home
  

Disclaimer

The purpose of this job description is to provide a concise statement of the work elements and to organize and present the information in a standardized way. It is not intended to describe all the elements of the work that may be performed by every individual in this classification, nor should it serve as the sole criteria for personnel decisions and actions. The job duties, requirements, and expectations for this position may be modified at the Firm's discretion at any time. This job description does not change the at-will nature of employment. Reasonable accommodations may be made upon request to permit individuals with a disability to perform the essential functions and responsibilities of the position or to participate in the job selection process.



Application Process

Applicants must apply directly online instead of sending application materials via email. If you have a request for an accommodation during the application process or have any questions about the process, please contact careers@us.dlapiper.com. Please add dlapiper@myworkday.com to your list of safe senders.



Accommodation

Reasonable accommodations may be made upon request to permit individuals with a disability to perform the essential functions and responsibilities of the position or to participate in the job selection process. If you have a request for an accommodation during the application process, please contact careers@us.dlapiper.com.



Agency applications will not be considered.



No immigration sponsorship is available for this position.

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DLA Piper is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job applicant poster viewing center.

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