HVAC CSR-ML
Roth Staffing Companies

Immediate need for a CSR from the HVAC industry.

Will be responsible for:

* Successfully handle high volume inbound customer service calls

* Making/handling high volume of outbound calls

* Respond to e-mail inquiries

* Receive and record completed work orders from field technicians

* Expedite unresolved customer grievances to designated departments for further investigation

* Maintain accurate customer information and scheduled appointment details

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.