INTERMEDIATE MEDICINE UNIT COORDINATOR 36hr/Internal Medicine
Brigham & Women's Hospital(BWH)

UNIT COORDINATOR INTERMEDIATE MEDICINE 16AB

At Brigham and Women's Hospital we are dedicated to delivering life-giving breakthroughs.

We are inspired by our patients' courage, our caregivers' compassion, and our scientists' curiosity.

Our mission is built on the promise to care and the drive to cure, the humanity to heal and the tenacity to never give up. Because life is at stake.

We are a scientific, clinical and academic power house with a long history of firsts - architects of innovation for life.

Together, we are finding new ways to predict, prevent, and treat the most challenging diseases, while delivering world-class care with a profoundly human touch. With so many breakthroughs within reach, we know that the time to confront the world's toughest medical challenges is now. Together, we can transform the future of medicine with Life. Giving. Breakthroughs.Join us.

Principles Duties and Responsibilities:
• Responsible for ensuring that the patient and family members are attended to in a caring and attentive manner.
• Respond to the needs of the patient/family members in a timely manner and always maintains a professional and friendly demeanor .
• Work cohesively as a member of the Patient Care Team and will take a proactive role in ensuring the smooth and efficient operation of the unit.
• Responsible for greeting all patients and families and providing a complete unit orientation and responding to initial questions from family member and patients.
• Responds to the individual needs of patients/families.
• Maintains hospital service standards, with particular attention to personal/behavioral, staff teamwork, and patient-staff interaction guidelines.
• Responsible for answering, coordinating and managing all phone calls to the unit. Places pages and phone calls upon request of clinical staff.
• Coordinates all paperwork coming onto unit, including all fax referrals.
• Prepares and maintains all patient medical records in a neat and orderly manner; properly label each page and file laboratory and other information in individual record.
• Responsible for scheduling all patient diagnostic tests, appointments, and consults, upon direction of physician or RN. Arranges patient escort and transport services.
• Coordinates all logistics of patient discharge, including checking on family notification, transportation, equipment, prescription, and follow-up appointments.
• Perform clerical duties to admit, transfer, and discharge patients. Make certain that patient record/chart, information plate, personal belongings, and requisitions accompany the patient on transfers.
• Prepares all diet order sheets and submits for approval from physician or RN.
• Act as a liaison and assist in problem solving with ancillary services and all other departments which provide services or have an effect on unit activities.
• Provides back up coverage for patient transport, including escorting discharge patients/family.
• Daily, monitors and ensures that Advance Care Directives are up to date and in the patient chart.
• Performs all other duties, as assigned.

Skills and Abilities:
• Excellent interpersonal skills to interact effectively with patients, visitors, and hospital personnel.
• The ability to work as a team member, promoting a caring and collegial attitude toward fellow employees.
• The ability to work under stressful conditions, adapting to the changing pace on the pod, frequent interruptions, emergencies, and critical ill patients.
• Ability to work independently, with well-developed organizational skills in order to prioritize tasks.
• Demonstrated verbal and written communication skills to effectively interact with staff through voice mail, e-mail, etc.
• Demonstration of flexibility and willingness to adapt to diverse role as a member of the pod based patient care team.
• Must be able to demonstrate the knowledge and skills necessary to provide indirect care appropriate to the age of the patients served on his/her assigned unit. The age of patients on this unit range from Adolescent to Geriatric.
• Ability to sit and/or stand for an extended period.
• Ability to assist lifting and carrying linens up to 20 lbs.
• Ability to assist with the transportation of patients on and off the pod.
• Administrative activities supporting clinicians, patients and families.
• Working collaboratively to provide excellent care to patients and families in the safest environment.

To qualify you must have:
• Associate's Degree preferred. High School Diploma or equivalent required. However, a student with appropriate judgement and other qualifications (ability to complete job functions, etc) can be considered for this position with appropriate review and approval.
• 1-2 years of experience in medical, customer service setting preferred, but not required.
• Knowledge of Medical Terminology
• Computer knowledge in windows-based environment strongly preferred.
• Demonstrated customer service skills
• Must be available to work on weekends and Holidays

Qualifications
To qualify you must have:

• Associate's Degree preferred. High School Diploma or equivalent required. However, a student with appropriate judgement and other qualifications (ability to complete job functions, etc) can be considered for this position with appropriate review and approval.
• 1-2 years of experience in medical, customer service setting preferred, but not required.
• Knowledge of Medical Terminology
• Computer knowledge in windows-based environment strongly preferred.
• Demonstrated customer service skills
• Must be available to work on weekends and Holidays

EEO Statement
Brigham and Women's Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.