IT Specialist III
Uber Freight

About the Role

The IT Specialist III is responsible for coordination and execution of multi-tier technical support services to users of company’s personal computers via desk side and remote support. This position responds to user problems, both software and hardware applications, performs installations, modifications and repairs on PC’s and peripheral devices. This role will also install software upgrades when required and run diagnostics on computer hardware. The IT Specialist III may be responsible for tracking hardware and software inventory and providing user training on the use of standard software.

What the Candidate Will Do

• Assist staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software
• Work with vendor support contacts to resolve technical problems with desktop computing equipment and software
• Ensure desktop computers interconnect seamlessly with diverse systems, including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems
• New hire setups and terminations
• Organize / Configure equipment
• Asset Management of hardware deployed in production
• Document and report troubled issues and escalate to the appropriate team
• Resolves configuration issues the desktop
• Administrate software installations/upgrades through SCCM
• Administrate management systems
• Assists in planning and implementation of projects / new technologies
• Team lead of the site while implementing best efforts to increase the effectiveness of the department
• Accountable for resolving difficult problems/back-end support issues
• Fixes issues with the desktop environment management systems AD/Group Policy/SCCM/O365
• Create and monitor TMS, IT tickets and CR's
• Recommend changes to processes or guidelines for the purpose of improvement

Basic Qualifications

• High school diploma or GED equivalent
• 2-3 years of related experience

Preferred Qualifications

• Bachelor’s degree with a technical major, such as engineering or computer science
• 5+ years of experience in the IT field; experience supporting Windows’s desktop/laptop P/C’s
• Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs
• Experience installing software, patches, updates on Desktops, Laptops, Servers
• Experience troubleshooting basic network, software, printing problems
• Customer service experience

About Uber Freight

Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world’s goods. Today, the company manages over $18 billion of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visitwww.uberfreight.com.

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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