IT Support and Procurement Specialist
DNV GL USA, INC.

Local Unit & Position Description

The GSS IT Digital Workplace Region North America manages end-user services, including GSD, Deskside, IT procurement, local BA-specific services, and other regional tasks for DNV business in the region.

We expect a member of our GSS IT Digital Workplace North America team to provide customer-satisfactory services to over 2000 users in North America. You will be a permanent DNV staff member based in the DNV Houston office. We offer opportunities for training and personal development based on your competence and performance.

What you'll do

• Manage IT hardware and software procurement for users in North America, including catalog maintenance, order review, placement and tracking, and invoice payment.
• Oversee IT asset management and maintain accurate inventory records.
• Installation & preparation of new PCs to DNV's IT platform VerIT
• Coordination with employees for the handover of new PCs with would also include shipment to their location.
• Mobility support that includes all activities relating to processing mobile phone & number orders submitted by employees through the P2P system from the contracted service providers as per the agreed plan.
• Support for the mobile devices & plan under the subscription.
• Reviewing and updating of the devices in the plan and follow-up for the offers within the plan
• Assist with deskside support cases.
• Perform administrative tasks for the section, including HSE coordination, social activity arrangements, and business travel support.
• Support other assigned tasks as needed by the section

What We Offer

• Generous paid time off (vacation, sick days, company holidays, personal days)
• Multiple Medical and Dental benefit plans to choose from, Vision benefits
• Spending accounts - FSA, Dependent Care, Commuter Benefits, company-seeded HSA
• Special programs - Employee Assistance Program, ID theft protection, and accident and critical illness options for you and your family
• Employer-paid, therapist-led, virtual care services through Talkspace
• 401(k) with company match
• Company provided life insurance, short-term, and long-term disability benefits
• Tuition assistance
• Consumer discounts and rewards
• Flexible work schedule with hybrid/remote opportunities
• Advancement opportunities

**Benefits vary based on position, tenure, location, and employee election**

DNV is a proud equal opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

DNV is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with a disability. US applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process may contact the North America Recruitment Department (hrrecruitment.northamerica@dnv.com). Information received relating to accommodation will be addressed confidentially.

DNV is proud to announce being named one of Houston's best places to work in the 2022 Houston Business Journal - Best Places to Work competition.

For more information
https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal

What is required

• A minimum of 2 year degree in a relevant computer-related field is required.
• Recent IT procurement & mobility support experience preferred
• 1+ years of experience in end-user IT support will be an advantage
• Proficiency in both spoken and written English is essential
• Proficiency in the Microsoft Office suite is required
• Excellent customer service skills, including the ability to work with users of all skill levels
• Excellent telephone, oral and written communication skills
• Service minded attitude that will create positive impact on end users
• Effective time management skills and multitasking ability are essential.
• Attention to detail is crucial
• Strong written and verbal English communication skills
• We conduct pre-employment drug and background screening
  
  

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