Schedule: FT
Job Type: Hybrid
Salary Type: Salary
About the Role
The Lead, Strategic Customer Success Partner is responsible for achieving client retention and satisfaction for a group of clients . This includes visiting the clients on a regular basis (as needed), providing support, reporting and KPIs associated with the client, and partnering with operations personnel to meet strategic initiatives and implement continuous improvement ideas. The Strategic Customer Success Partner is responsible for project management and is expected to utilize the strategic customer success playbooks to develop an account plan to meet both customer and Uber Freight objectives. This position will work at our office in Rogers, Arkansas.
What the Candidate Will Do
- Manage portfolio of $2M+ net revenue
- Design and creates opportunities for cross-sell/up-sell
- Drives business growth
- Sets strategic goals for customers, collaborates with cross-functional teams, ensures client satisfaction across multiple projects
- Understands all service offerings and can recommend based on customer strategic needs
- Guides others on CE best practices
- Handles escalations and comfortable with tough customer conversations
- Demonstrates strong executive communication skills
- Owns MBR/QBR design - more custom, complex slides; start from scratch.
- Should independently own decks with little support.
- Involved with contract negotiations, budgeting and resource allocation
- Travel to customer locations as needed, up to 50% of the time
- At least a High School Diploma
- At least 8 years related experience (within Sales and Project Management)
- Industry Experience
- Bachelor's Degree in Transportation Logistics or Supply Chain Management or Business or 8+ years of Transportation, Logistics or 3PL experience
- Knowledge of Microsoft Tools and other applications
- Understanding basic project management concepts
- Ability to build relationships at senior leader level
- Experience analyzing and interpreting supply chain data
- Proficient in Tableau
Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world's goods. Today, the company manages nearly $20B of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visit www.uberfreight.com.
Candidate Privacy Notice
Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.
EEOC
Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
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