Level 2/3 Technology Support Specialist
Gdh Consulting, Inc.

Job Description:
Our client is hiring a highly skilled and motivated Level 2/3 Technology Support Specialist to join our team. This role offers the unique opportunity to provide comprehensive maintenance and support for the computer desktop environment of our diverse clientele. The successful candidate will be adept at analyzing requirements, resolving problems, installing hardware and software solutions, and offering unparalleled support across multiple locations and industries. This position is perfect for those who excel in administration and internal support of PCs, printers, servers, and related equipment, and are passionate about delivering exceptional customer service. This is a full-time position that promises a dynamic working environment, fostering both personal and professional growth.

Responsibilities:

• Analyze and resolve problems related to hardware, software, and network systems to ensure seamless operations across client sites.
• Install, configure, and update hardware and software solutions, tailoring setups to meet specific client needs.
• Provide direct support to end-users, ensuring high satisfaction through effective communication and problem-solving skills.
• Track and manage software licenses, ensuring compliance and optimal software deployment across the organization.
• Perform routine PC maintenance, upgrades, and configurations, minimizing downtime and enhancing system performance.
• Work collaboratively with customers and partners, offering expertise in hardware and software installations, troubleshooting, and configuration recommendations.
• Maintain documentation of processes, user manuals, and system configurations to support knowledge sharing and operational efficiency.
• Stay abreast of the latest technology trends and developments to recommend improvements and innovations in the IT support process.

Qualifications:

• Proven experience in a technical support role, with a strong focus on problem-solving and customer service.
• Advanced knowledge of computer hardware, software, and network systems, including configuration and troubleshooting.
• Excellent communication skills, with the ability to explain technical concepts to non-technical users.
• Experience with software license tracking and compliance management.
• Ability to perform hardware upgrades and PC maintenance tasks.
• Strong organizational skills, with the capacity to manage multiple tasks and priorities effectively.
• Commitment to continuous learning and professional development in the field of technology support.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) preferred.
• Availability to travel to client sites as needed.

About GDH:
At GDH, we believe in the power of people and the importance of caring. Our culture statement, "We care about people," isn't just a tagline - it's the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs.
Who We Are:
GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women's services, we pride ourselves on our commitment to quality and service.

Benefits of Working for GDH:

• Professional Development
• Competitive pay
• Full health insurance
• 401k Plan
• Holiday Pay
• Gym Membership Reimbursement
• Weekly Paycheck & Direct Deposit
• & More!

GDH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran's status or any other category protected by law. In addition to federal law requirements, GDH Consulting, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Applicants with disabilities that require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit our notice of collection for California applicants.

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