Manager, Premium Audit - West Region
AF Group

SUMMARY:

This position is primarily responsible for managing the premium audit staff and the premium audit function to ensure consistency and integrity enterprise wide between multi functional business units. This position is responsible for ensuring that procedures, policies, and processes are properly followed and services are provided. This position will evaluate the effectiveness of operational controls and workflows and advise when changes are necessary to ensure proper and adequate checks and balances. This position will serve as a technical expert and act as the liaison with company personnel, agents, vendors and insurers for the West Region.

RESPONSIBILITIES/TASKS:

• Responsible for the day to day management of the premium audit staff.
• Lead efforts to develop and execute premium audit strategies that support corporate goals, objectives and initiatives.
• Responsible for developing, maintaining, and coordinating vendor related activities as it relates to the premium audit department including the monitoring of all budget related activity.
• Conducts cost/benefit analysis and ensures potential risk and exposures are accurately calculated.
• Serve as a primary technical expert on the acquisition, service, and workflows of premium audit matters.
• Analyze, research, and report on premium audit trends, issues, laws, rules, regulations and best practices, and provide recommendations.
• Establish and evaluate service criteria, workflows, policies, and procedures in coordination with the multi functional business unit managers.
• Respond to questions and concerns from multi functional business units, agents, policyholders and others on premium audit issues.
• Represent premium audit function on various committees, as assigned.
• Participate in development of annual departmental budget, monitor budget and identify budget discrepancies. Research cause and make recommendations.
• Responsibility for balancing workload to optimize the effectiveness of the department.
• Complete a quality audit review of staff's work product to ensure compliance with procedures and audit rules and regulations.
• Develop and maintain strong working relationships and excellent communication with integral departments (Finance, Underwriting), as well as external customers (clients and agents).

DIRECTION EXERCISED:

Directly supervises exempt and non-exempt staff in accordance with company policies and applicable Federal and State Laws. Responsibilities include but are not limited to effectively interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and counseling employees; addressing complaints and resolving problems; supporting and encouraging the engagement process.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

EMPLOYMENT QUALIFICATIONS:

EDUCATION:

Bachelor's degree in accounting, insurance, business or a related field. Progress towards or completion of industry recognized professional designation (e.g. APA, AIU, CPCU) highly preferred. Combination of relevant education and experience may be considered in lieu of a degree.

EXPERIENCE:

Minimum of six years experience in a workers compensation premium audit environment required or relevant experience that provides the necessary skills, knowledge and abilities. Previous supervisory experience preferred. Multi state experience highly preferred. Continuous learning, as defined by the Company's learning philosophy, is required. Certification or progress toward certification is highly preferred and encouraged.

SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED:

• Thorough knowledge of workers compensation insurance including knowledge of occupational classification codes, rules and regulations.
• Thorough knowledge of the premium audit processes, procedures and workflows including, but not limited to, commercial insurance classifications (GL, WC, Auto, IM) and underwriting guidelines.
• Ability to effectively exchange information, in verbal or written form, by sharing ideas, reporting facts and other information, responding to questions and employing active listening techniques.
• Must demonstrate leadership ability and team building skills to effectively supervise professional and non-professional staff and interact with all levels of management.
• Ability to work with and empower others on a collaborative basis to ensure success of unit team.
• Ability to establish workflows, manages multiple projects, and meets necessary deadlines.
• Ability to read, analyze, and interpret policy documents, technical and financial information, and procedure manuals.
• Excellent analytical skills to identify improvement needs and develop solutions.
• Strong interpersonal skills and the ability to create and maintain mutually beneficial relationships with working partners.
• Ability to make competent, independent decisions.
• Ability and proficiency in the use of computers and company standard software specific to position.
• Ability to maintain confidentiality as appropriate.
• Ability to perform other assignments at locations outside the office.

WORKING CONDITIONS:

Work is performed virtually with no unusual hazards. Minimal travel required as needed.

The qualifications listed above are intended to represent the minimum education, experience, skills, knowledge and ability levels associated with performing the duties and responsibilities contained in this job description.

Pay Range - Actual compensation decision relies on the consideration of internal equity, candidate's skills and professional experience, geographic location, market, and other potential factors. It is not standard practice for an offer to be at or near the top of the range, and therefore a reasonable estimate for this role is between $92,200 and $154,500.

We are an Equal Opportunity Employer. Diversity is valued and we will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an \"at will\" basis. Nothing herein is intended to create a contract.

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