Manager, UX/DX Architecture & Operations
AF Group

SUMMARY

Responsible for overseeing and advancing the digital experience (DX) at AF Group for our customers and employees. This includes web, mobile and other future digital enablements the company may need. Oversees the strategic direction of User Experience across the digital ecosystem and alignment with the technology team via a Scaled Agile Framework (SAFe). Aligns DX vision to the overall future state vision of AF Group via its Enterprise Portfolio Roadmap. This role will lead a team that works in a complex P&C specialty lines business, focused on core systems including Guidewire, Duck Creek, PowerBI, Insurity, etc. This is a newly forming practice at AF Group.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Responsible for the Digital Experience roadmap planning efforts

Ensure strategic alignment across DX channels to support cohesive delivery of digital capabilities

Leads, directs and develops a high performing DX/UX team

Collaborates with key business leaders from across the organization to coordinate and align all DX objectives/capabilities back to business objectives and measurable ROE

Oversee the implementation of DX strategy and UX standards into the SAFe process and IT Standards

Advocate for user-centered design principles and accessibility standards throughout the project lifecycle

Led efforts to analyze user data and feedback to continually iterate and improve the architecture of existing digital products

Keep abreast of industry trends, technologies and best practices in information architecture and user experience design.

Oversee the implementation of programs, initiatives and activities that foster innovation in terms of product, processes, culture and communications.

EDUCATION AND EXPERIENCE

Relevant combination of education and experience may be considered in lieu of degree.

Bachelor's degree in Business, Marketing, Engineering, Computer Science, MIS, and/or related discipline with equivalent work experience.

Five or more years' experience leading teams in IT, UX Design, Digital Space, Customer Experience or similar environments utilizing an agile framework.

Two or more years' Hands-on experience across a wide range of infrastructure and operations concerns including, but not limited to, resource and process management, project/program management, logistics, vendor management.

Two or more years' experience with Property Casualty core systems particularly Guidewire solutions.

Experience with Business to Business to Consumer (B2B2C) business models, particularly independent insurance agents.

Experience managing business stakeholder relationships

Experience developing and documenting policies and procedures, as well as defining best practice

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OTHER SKILLS AND ABILITIES

Advanced knowledge of process development and implementation

Ability to build multi-year roadmaps across multiple digital channels

Ability to foster teamwork and work effectively in a cross-functional team environment

Advanced verbal, written communication and interpersonal skills

Ability to influence others to achieve business unit objectives

Experience leading large, complex projects

Experienced in the Agile development methodology

Strong multitasking skills and ability to manage tasks against deadlines as well as mitigate risks

SUPERVISORY RESPONSIBILITIES

Directly supervises a varied number of employees in the designated department(s). Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

ADDITIONAL INFORMATION

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. This job description does not constitute a contract for employment.

WORKING CONDITIONS

Work is performed in an office setting with no unusual hazards.

The qualifications listed above are intended to represent the minimum education, experience, skills, knowledge and ability levels associated with performing the duties and responsibilities contained in this job description.

Pay Range

Actual compensation decision relies on the consideration of internal equity, candidate's skills and professional experience, geographic location, market and other potential factors. It is not standard practice for an offer to be at or near the top of the range, and therefore a reasonable estimate for this role is between $90,400 and $151,500

We are an Equal Opportunity Employer. Diversity is valued and we will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an \"at will\" basis. Nothing herein is intended to create a contract

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