Market Owner - Northern California
Veterinary Emergency Group

WHO WE ARE

Veterinary Emergency Group (VEG) is a rapidly growing emergency company with hospital locations across the United States. Our mission is helping people and their pets when they need it most. We are revolutionizing emergency medicine with a "customer first" mentality and a true, employee-centric work environment.

TALENT + CULTURE AT VEG

At VEG, we want people and their pets to feel safe, secure, and valued; we want our employees to feel the same way. What we're aiming to achieve on the customer side is equivalent in nature to what we want for our employees: to have the best experience possible. With the highest NPS score in our industry, we're ready to ensure that VEG remains the place where the best and brightest in the emergency world not only want to work, but stay and grow. For our customers and their pets, we strive to find a way to say, "yes." We do the same and more for our teams. In fact, VEG is one of this year's nominees for INC Magazine's Best Places to Work!

FOCUS:

Your mission as a VEG market owner is: running VEGs in your market the VEG way. Said differently, you are the owner of everything that happens in your VEG hospitals and within your market. A market will consist of at least two hospitals in one geographical area.

At your hospitals the buck stops with you. Hospital leaders report to you, including Medical Directors and Hospital Managers. While hospital leaders manage their functions within their individual hospitals, you are responsible and accountable for the growth and success of all hospitals in your market and all VEGgies in your hospitals.

As a market owner, you're also responsible for ensuring that your customers are central to everything your hospitals do, and that they're treated the VEG way. You're passionate about building and protecting VEG's brand in your market and ensuring that rDVMs are confident when sending their customers to your hospitals when they need us most. You utilize all the experts at VEG across every department to bring the best resources to your VEG hospitals in your market.

WHAT YOU CAN EXPECT TO DO:

To run VEG hospitals the VEG way, you will need to oversee a number of areas within your market:

• The customer experience at your VEGs: Customers in your community know VEG as the obvious place to take their pets when they are having an emergency. You notice every detail of the customer experience at your hospitals and ensure customers are treated the VEG way.
• Observe and analyze customers and teams engaging on the floor
• Speak with customers during and after their visits to understand their experience
• Monitor that hospital teams' (VEGgies) focus on our revolutionary methods of care. We call these our spikes
• Obsess over customer surveys and reviews
• VEGs' reputation with referring vets: You know all the vet practices in your market. You know which vets use VEG exclusively and which don't yet. You make sure the vets in your market choose VEG as the obvious place to refer their patients.
• Meet up constantly with referring vets to see how things are going and understand their needs
• Empower your medical director to get more referring vets signed up
• Gather and share best practices about referring vet partnerships
• The operational excellence at your VEGs: Your VEGs have efficient operational processes. Your VEGgies feel confident with their systems and processes such as staffing and inventory procedures. You partner with functions across the company and oversee implementations from headquarters (VEGquarters) into your hospitals.
• Empower your hospital manager to manage systems such as staffing and inventory
• Work with HR, technology, legal, and other teams to ensure best practices are being followed
• Make sure your facilities are looking good
• Make sure your equipment and systems are always working
• Lead the way on training and implementation initiatives, and follow up to ensure adoption
• The clinical excellence at your VEGs: You work to understand all the factors involved in the medical and nursing care of patients. You are an advocate for all your clinicians including nurses and doctors. You make sure they are getting the education they need to grow in confidence and competence. You make sure there is monitoring and oversight of the quality of the clinical care in your VEGs. You ask your regional nursing and medical directors to train your clinicians proactively and to coach them when they need help.
• Partner with medical teams to ensure clinical coaching is part of the regular workflow
• Empower your medical director to manage processes like medical record reviews
• Keep a pulse on medical quality and training needs
• Celebrate and encourage advanced skills utilization
• Pursue relationship opportunities with specialty hospitals in your market
• The financial performance of your market: You own your market's P&L. If there are any fluctuations in your numbers you understand the root causes. Your VEGs are thriving financially and are set up for growth and continued success. You and your VEGgies spend money where it matters and save money where you can.
• Know every detail in your P&L and be able to communicate what is driving your market's financial performance
• Build your budgets with the Finance team
• Monitor and analyze your hospitals' KPIs
• Plan and communicate financial goals to local teams
• Incentivize your local leaders with bonus plans in collaboration with VEGquarters
• The talent in your market: You source talent and proactively find VEGgies. You know every great ER professional within a 50 mile radius of your hospitals. All of your VEGgies feel empowered to be recruiters and bring their friends to VEG.
• Network with every ER doctor and nurse in the local market
• Identify potential VEGgies
• Attend local and regional veterinary meetings and conferences
• Succession plan for all key roles in your hospitals
• Communicate staffing needs to VEGquarters
• VEG's brand and reputation in your market: You are growing and protecting VEG's brand in your market and helping to make us the world's veterinary emergency company. You bring awareness of VEG among groups of people in other industries. You give back to your community.
• Identify opportunities to engage with your community (e.g., fairs, concerts, etc.)
• Partner with Marketing to figure out how to get the word out about VEG
• Find ways to give back to your community like partnering with VEG Cares
• The growth and development of your market: You know your market inside and out. You not only monitor internal performance of your hospitals but external trends, such as competitive threats.
• Identify new site locations and hospital leaders
• Monitor and influence drivers of revenue
• Study competitive threats in your market
• Establish partnerships in your community
• Bring new services into your hospital
• The happiness of all VEGgies at your hospitals: You are constantly asking your VEGgies if they're happy. Your people stay with VEG for many years. They'll tell you that they are constantly learning and getting better at their jobs every day.
• Analyze and act on employee engagement surveys
• Talk to your people; give all of your VEGgies a voice
• Promote employee wellbeing
• Be present, approachable, and relatable to your people

WHO WE NEED:

• A leader first, manager second
• You demonstrate and foster VEG values
• You are:
• Authentic, kind, and compassionate
• Humble and emotionally intelligent
• Full of grit, passion, and entrepreneurial spirit
• Hard-working, collaborative, and self-driven
• You have a mind for both people and business
• You have the financial, analytical, and creative ability to identify opportunities while staying focused on the mission
• You can come from any background (e.g. DVM, MBA, etc), but either have or can gain clinical understanding
• You have experience in:
• Leading leaders
• Developing high performing teams
• Running a service business
• Managing a multi-site operational business
• You live close to your hospitals and are present routinely to work alongside teams (for full days, varying days of the week, multiple times per month, with people in all roles)
• You are prepared to be in the field (25% WFH, 75% on-site at local hospitals or periodic off-site meetings)
• You can demonstrate at least 7 to 10 years of relevant experience
• You want to be incentivized by the growth and value you create

WHY YOU SHOULD CHOOSE US

Because emergency is all we do, so we do it best! We also offer:

• Industry-leading compensation with a starting base salary of $200K+
• We build our hospitals from scratch. You'll be using all of the latest equipment and technology.
• Generous employee pet discount
• Referral rewards - tell your friends why they should come work for VEG too!
• Health, Vision, and Dental Insurance
• 401K w/ company match
• Paid parental leave - up to 10 weeks of paid leave at 100% of regular salary
• Unlimited Continuing Education opportunities - we want to help you grow in your career!
• Flexible work schedules for a true work-life balance with unlimited PTO
• Growth potential
• Groceries sent to the hospitals weekly for the staff to enjoy, monthly and quarterly contests, quarterly hospital outings, company-wide retreats, etc!

At VEG, our mission is "Helping people and their pets when they need it most". Customers from all walks of life and backgrounds come through our doors and trust that they are in a safe environment. While at VEG, they are able to be themselves and only worry about the care of their pets. This doesn't just go for our customers but our VEGgies (employees) too. We are committed to fostering an inclusive environment that embraces and celebrates the uniqueness of every individual, regardless of their race, ethnicity, gender, sexual orientation, religion, age, ability, or socioeconomic background. We're looking for people who don't just believe in diversity, equity, and inclusion but are committed to demonstrating DEI through promoting a culture of inclusivity.