Network Caretaker - Internal Communications & Knowledge Management Specialist
Ipas

This position is part of the NetCARE team, which serves to uphold the health and maximize the potential of the Ipas Impact Network by monitoring and supporting the bodies of work that will contribute to the well-being and cohesive functioning of the Network and all its members. The NetCARE team accomplishes this by cultivating a sense of belonging, reciprocity, and shared ownership across the Network; coordinating Network processes and knowledge; and mobilizing resources across the Network for the well-being of the whole.

The Network Caretaker - Internal Communications and Knowledge Management Specialist will be responsible for developing and executing comprehensive communication strategies that enhance information flow, employee engagement, and knowledge sharing across the geographically and culturally diverse Ipas Impact network. This role will oversee the creation, management, and dissemination of critical information to ensure alignment with organizational strategy, culture, and change management efforts to foster a sense of connection and belonging for members of the network. This position will also contribute to general team priorities and initiatives, as required.

The successful candidate will be an experienced internal communicator with excellent storytelling skills and a passion for providing employees with the support they need to navigate organizational change. They will be resourceful, creative and skilled at synthesizing complex information from a variety of stakeholders into clear, relevant messages. They must possess strong judgment to solve problems quickly and excellent project management skills to see projects through from conception to completion.

[This role will have a matrixed connection to the Communications team, which is focused on external communication efforts.]
Strategic Communication Planning and Implementation:

• Support an internal assessment of the current state of internal communications and internal communication needs and preferences across the network to inform a network-level internal communications strategy.
• Develop and implement internal communication strategies that support the network's objectives and enhance employee engagement across the network.
• Collaborate with network management teams to identify communication needs and deliver effective messaging across the groups to the network.
• Establish metrics to assess the effectiveness of internal communications and knowledge management initiatives, facilitate ongoing feedback from across the network, and communicate IC/KM updates/impact for the network.

Content Creation and Management

• TheInternal Communications Manager will write and edit a variety of content and develop and execute internal campaigns, initiatives and events for NetCARE and other network management teams, including newsletters, announcements, intranet content, and presentations.
• Ensure all internal communications are consistent in tone and messaging, align with the network's brand and values, and advance network culture and strategic goals. This includes written communication as well as network presentations, webinars and videos.
• Contribute to the development of graphics/visuals to support the various internal communication efforts.
• A proven ability to curate relevant information and gather critical data points from a variety of stakeholders will be useful.

Knowledge Management

• Provide facilitation and strategic leadership for an ongoing knowledge management initiative to advance an internal KM strategy with a cross-network working group.
• Support prioritization of KM initiatives and work with network to test and refine appropriate tools, strategies, and technologies to advance KM strategic goals.
• Promote best practices for knowledge sharing and collaboration and advance learning practices and culture across various nodes within the network.

Network capacity strengthening

• Provide training and support for nodes and staff in developing the skills for improved internal communications and KM practices across the network.
• Facilitate forums, workshops, and training sessions to promote effective communication and knowledge sharing practices within the network.
• Provide support for graphic facilitation and learning synthesis of internal workshops.

General Network Support

• This role will also contribute to general network initiatives as part of the NetCARE team, including work across the three pillars of the team's work in network culture, processes, and support.

Special skills

Provide support for graphic facilitation and learning synthesis of internal workshops would be a plus.

MINIMUM:

• English fluency; Outstanding written and oral communication skills.
• 5+ years in employee or internal communications.
• A bachelor's level education or equivalent work experience to achieve the following:
  • Strong knowledge of leading practices in internal communications and change management impacts.
  • Passion for strengthening organizational culture and productivity and building community.
  • Demonstrated expertise in creative and content direction.
  • Robust communication skills, especially across cultural lines
  • Familiarity with behavior change communication and change management concepts
  • Facilitation, hosting, and graphic recording skills
  • Familiar with understanding, using, and synthesizing indicators for internal communications
  • Strong leadership with emphasis on collaboration, proactive, flexible, can-do attitude.
  • Strong project and program management skills, with the ability to drive multiple projects simultaneously.
  • Relentless curiosity and a passion for simplifying the complex and developing communications tactics-and using innovative tools and technologies-that resonate with a diverse, global audience.
  • Ability to navigate complexity with a learning mindset.
  • Aptitude for influencing others and getting people on board with an idea or direction.
• Commitment to the Ipas Network shared leadership principles and culture
• Emotional intelligence and self-awareness and awareness of cultural/individual diversities
• A deep commitment to sexual and reproductive health and rights, especially abortion and contraception access
• Position may be based in any of the countries where Ipas is registered and/or operates.

PREFERRED SKILLS:

• Knowledge of international non-profits and/or global health and development
• Experience working in a global environment with staff in multiple overseas locations
• In addition to fluency in English, proficiency in Spanish, French, and/or Portuguese is a plus

COMPETENCIES:

• Collaborative spirit- You are an active listener and can communicate clearly.
• Simplify- You quickly distill complexity to essential and simple concepts and approaches.
• Flexibility- You are a proactive in asking questions, take responsibility for your own learning, and can see the big picture while not losing sight of the details
• Connector- You are able to work with many people across diverse backgrounds respectfully
• Focused-You will keep the primary audience, our talented staff, uppermost in your mind
• Strategic-You will develop a communications plan, based on organizational needs, resources and the audience, and execute it

Ipas is strongly committed to providing a work environment that is free from all forms of harassment, discrimination, and inequity. We recruit, employ, train, promote, and compensate our personnel without regard to race, age, sex, religion, national origin, color, creed, ancestry, citizenship, caste, ethnicity, regional identity, tribal identity, marital status, veteran status, disability, genetic information, gender identity, transgender status, sexual orientation, or any other personal characteristic protected by law or outlined by Ipas policy. Ipas acknowledges that these personal characteristics may differ in different contexts.

---