Office Technician
State of Nebraska

The work we do matters!

Hiring Agency:
Transportation - Agency 27

Location:
Lincoln, NE

Hiring Rate:
$13.109

Job Posting:
JR2024-00011110 Office Technician (Open)

Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed):
11-21-2024

Job Description:
At the Nebraska Department of Transportation (NDOT), we reward our employees' hard work with a positive and supportive work culture where forward-thinking is encouraged. We provide training/career development, advancement opportunities, ample paid time off, work-life balance, and exciting and challenging work opportunities.

The NDOT Highway Safety Section provides quality customer service for public requests for motor vehicle crash reports. This Office Technician position is responsible for providing crash reports to our customers in a courteous and supportive manner.

We reward our employee's hard work with a friendly and supportive work environment and a comprehensive benefits package that includes:

• State-matched retirement contribution of 156%
• 13 paid holidays
• Generous leave accruals that begin immediately
• Military leave
• Tuition reimbursement program
• Dependent tuition reimbursement program with partnering Nebraska community colleges
• Public Service Loan Forgiveness Program (PSLF) through the Federal government
• 79% employer-paid health insurance plans
• Dental and vision insurance plans
• Employer-paid $20,000 life insurance policy
• Wide variety and availability of career advancement as the largest and most diverse employer in the State
• Opportunity to be part of meaningful work and make a difference through public service
• Training and Development based on your career aspirations
• Job security and stability, even during times of economic hardship
• Employee Assistance Program
• Fun, inviting teammates

JOB DUTIES:

• Answer multi-line phone: must be able to transfer calls throughout the office, take messages, or directly assist the public.
• Greet walk-in customers who come to purchase crash reports or photographs as well as answer questions.
• Receive and process daily mail, including requests for copies of crash reports, photo requests, file requests, and other section correspondence.
• Assist customers with ordering crash reports online using NDOT's StoreFront website, verifying the customer's payment is approved, and emailing the report to the customer if not received (this process is currently not available but will be in the future).
• Post all transaction data to ledgers. Enter all transactions onto a spreadsheet and mark when sold or returned.
• Assist with the general public in filling out crash reports. Issue certified copies of crash reports.
• Friendly and supportive customer service, both on the phone and in person.
• Properly handle confidential information.
• Act as a representative of the section, assisting other agencies and insurance companies in processing crash report data.
• Research reports via computer, file, or on NDOT's Storefront website.
• Keyword crash reports after being scanned into the Highway Safety Section's Crash Information Database.
• Perform other duties as assigned.

Requirements/Qualifications:

Minimum Qualifications: Coursework/training or experience in public contact, customer service, and/or performing and applying office/clerical support procedures, including the use of a personal computer, associated software, and office equipment.

Preferred Qualifications:

• General office and customer service experience.
• Accounting experience.
• Familiarity with NDOT's accounting system, accounts receivable, and deposits.

Other:

• Must be able to work 8 AM to 5 PM.
• Regular and reliable attendance is required.

KNOWLEDGE / SKILLS / ABILITIES:

• Knowledge of bookkeeping and accounting systems.
• Basic working knowledge of word processing.
• Ability to plan and coordinate multiple activities; communicate effectively with customers and NDOT staff via phone, in writing, and in person; operate computer crash information system; work with customers in a friendly and hospitable manner.

Benefits

We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.

Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits

Equal Opportunity Statement

The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.

Current employees of the State of Nebraska should NOT apply on this external career. Instead go to Workday and access the Jobs Hub - Internal Apply app from your home landing page.

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