Operations Analyst
ACS Professional Staffing

• Location: Vancouver, Washington
• Type: Contract
• Job #7826

Overview:
ACS Professional Staffing is looking for an employee to work on-site with our client. This Operations Analyst position will use modeling techniques and optimization methods to support management in decision-making and process development. Key tasks include data analysis, workflow tracking, and creating decision support documents, as well as developing efficient time, cost, or logistics strategies for program evaluation and implementation. This full-time position is located in Vancouver, WA.

Pay Rate: $44.16 - $63.09

Benefits:

• Paid holidays: 11
• PTO: Starting at 10 days
• Sick Leave: Up to 56 hours per year (prorated based on start date)
• EAP: Employee Assistance Program
• Benefit Options Available: Medical, Dental, Vision, FSA, DCA, LPFSA, HSA, Group Life/AD&D, Voluntary Life/AD&D, Voluntary Short-Term Disability, Voluntary Long-Term Disability, Voluntary Critical Illness, Voluntary Accident, 401k (immediately eligible for employee and employer contributions - employer match up to 4%)
• Other benefits include the following: Calm App, Access Perks

Responsibilities:

• Understand Transmission Technology Operational Services (TTO) organization's General Support System (GSS) structure and functional teams: Coordinate the TTO General Support System structure and functional teams and facilitate developing program strategies to link with the Federal Information Security Management Act (FISMA) based accreditation GSS structure.
• Track mitigation dates and deliverables.
• Follow-up with assigned resources to verify action items for mitigation plans are completed on-time.
• Facilitate meetings to answer questions related to compliance and asset strategy plans and initiatives.
• Create reports and timelines detailing status of mitigation plan activities.
• Provide advance analytics (via Excel, Access, SharePoint, etc.) and data parsing to help expedite data call reporting.
• Perform quarterly review of users with authorized cyber access to systems and unescorted physical access to Critical Cyber Assets (CCA) or Access and Control Monitoring (ACM) cyber assets; following pre-set guidelines and within established time constraints, verify accesses have been properly authorized per North American Reliability Cooperation (NERC) standards. Recommend and lead project initiatives and process improvement efforts dealing with Process Support and Management team processes.
• Review current processes against policy and procedures to verify alignment, report to management where any differences are found.
• Evaluate current processes and policies that compliance standards for efficiency and accuracy to the standard. Recommend any changes to management.
• Draft management reporting tools that document and communicate the progress of standards-related activities to verify timely completion.
• Participate in Incident Reviews and Rapid Response Team (RRT) meetings, representing the Implementing Manager in providing information, evidence and artifacts that apply to compliance incidents.
• Provide monitoring, review, analysis, and other compliance support activities for the reliability program by validating information is reliable, consistent, and useful. Analysis includes potential impacts to Transmission programs and processes.
• Provide recommendations to management and SMEs to mitigate, comment on, or provide further review for NERC and Western Electricity Coordinating Council (WECC) proposed rulemaking and policies.
• Utilize TT's library publishing process to verify documentation is up-to-date and of adequate quality; perform data tracking. Make recommendations for changing/enhancing organization and information navigation in TT's library structure.
• Draft and recommend processes and procedures to support NERC Mandatory Reliability standards and Department of Energy (DOE) National Institute of Standard and Technology (NIST) and FISMA security requirements for review and approval by management.
• Assist in development of training materials and job aids to support above.
• Support the development of documentation necessary for reporting and audit requirements.
• With oversight of the manager/ staff, provide quality assurance support to verify that vetted and established compliance standards and guidelines are followed, alert manager of any noted concerns or potential issues.
• Provide support to NERC annual certification process and any other spot audit or compliance requests by assisting with data collection and review of compliance artifacts with Control Center (CC) SMEs, validating comments and evidence are sufficient to satisfy compliance reporting requirement(s); provide technical writing support as needed.
• Draft and recommend procedures to accomplish reliability compliance tasks for the Control Center program for review and approval by management. Assist managers with the promotion and implementation of approved recommendations and adopted procedures.
• Assist in the maintenance and execution of the implemented procedures.
• Support Control Center audits by providing technical expertise, on-site real-time data call response coordination, data gathering, and technical writing support. All drafted materials related to audit responses are reviewed, edited, approved, and issued by Federal staff.
• Provide program support to the Performance Analysis manager.
• Technical writing and coordination: Draft initial System Security and Compliance Plans (SSCP) and work with resource managers to finalize SSCP for Authorization to Operate (ATO) certification. Validate that Plan(s) of Action and Milestones are linked to asset strategies.
• Time management: Provide primary monitoring of key POAM (Plans of Action and Milestone) efforts and mitigation efforts dealing with compliance. Verify that these efforts contribute to the asset strategies.
• Report on performance and accomplishments: Monitor Technical Feasibility Exceptions (TFE) and verify TFEs are updated and retired in a timely manner.
• Provide direct support for data calls and industry surveys. This consists of review and analysis of existing documentation and any new/changing requirements, enlistment of appropriate SMEs input, and drafting of Control Center responses. All drafted materials related to responses will be reviewed and edited by Federal staff.
• Organize, monitor, analyze, and report on performance / metrics pertaining to data call artifacts collection and processes.
• Maintain and update process artifacts, verifying they are up-to-date and of adequate quality (reliable, consistent, and useful).
• Inventory the information needs of Control Center's business programs and functions. Analyze business processes to identify gaps in information quality control and quality assurance. Recommend cost effective changes in processes and procedures to address such gaps.
• Assist in Technology Approval and Change Management processes and procedures to quality control, quality assurance and improvement.
• Assist in development and maintain performance metrics on the quality of key business information. Create, maintain, and periodically present executive dashboards of performance metrics to management.
• Draft and provide briefings, as requested, to staff and managers on information quality to raise awareness and to transfer knowledge on information quality fundamentals and best-practices.
• Provide input and recommendations concerning how information is organized and displayed in SharePoint and the Control Center Network (CCN) Library documentation, the quality and type of information included and retained, and coordination with management/subject matter experts to ensure the information needs of the organization are being met in a useful and efficient manner. Assist with the implementation of approved recommendations.
• Provide primary back-up to the TTO portion of the Control Center Asset Strategy program. Review, analyze, evaluate, and organize program information to validate that it is reliable, consistent, and useful.
• Provide budgetary tracking and analysis for services, equipment orders, O&M trending cost, and expense tail tracking.
• Process requests for cyber, physical, or logical access within the guidelines and regulations defined by NERC CIP standards, policy and Control Center procedures.
• Assist in tracking access (physical and cyber) privileges granted for the Control Center, maintaining current system, privilege, and resource manager information, per NERC guidelines and time constraints.
• Coordinate with the Security and Compliance Team (SCT) and the training office for verification of NERC-CIP training, before granting new cyber, physical, or logical access and yearly to verify all current access grants maintain training requirements.
• Verify all request for cyber, physical, or logical access have a valid Personal Risk Assessment (PRA) by checking the Security Office verification source or record or by contacting the Security Office directly.
• Perform the revocation and reinstatement of access to cyber and critical cyber assets; disabled because of Access Revocation processes or employee status changes.
• Transfer data from Security Privilege Requests into the Cyber and Physical Access (CAPA) database.
• Entering data and updates.
• Revoking and re-enabling privileges.
• Coordinate with customers to input authorized accounts and validate privileges in the CAPA database.
• Coordinate, initiate, and maintain the Access Review process by working with managers, Contracting Officer's Representatives (CORs), and SMEs to verify business need of the granted privileges and that only those privileges that are verified have been granted or retained access.
• Coordinate with customers on Visitor Access Requests to the Control Centers.
• Monitor Customer Relationship Management (CRM) cases assigned by the Access Revocation Team for access privileges to be revoked or reviewed to determine whether revocation is required.
• Review HRMIS/CCAR and other reports for access privileges to be revoked or reviewed to determine whether revocation is required.
• Maintain up-to-date, auditable documentation of Security Privilege Control processes.
• Propose and implement manager approved changes for continuous improvement.
• Following pre-set guidelines and within established time constraints, perform review of users with authorized cyber access to systems and unescorted physical access to Critical Cyber Assets or Access and Control Monitoring (ACM) Cyber Assets, verifying they have been properly authorized per NERC standards.
• Assist manager/staff with review of users with authorized cyber access to all cyber assets or ACM cyber assets, electronic logical access request, as well as authorized physical access to Critical Cyber assets or ACM Cyber Assets.
• Gather and document reporting requirements and work with TT counterparts to develop data exchange and reporting solutions, using the CCN database, Configuration Management System (CMS) database, library systems, and other record stores.
• Assist management in implementing and integration of automated data management procedures.
• Collect, organize, and validate data and model results to establish data reporting completeness, accuracy, and quality.
• Generate reports from various data repositories.
• Research, analyze, model, and organize information for developing / drafting and recommending requirements.
• Provide background information, technical input, solution options and weighted recommendations that facilitate decision making and that will enable key requirements of the subject initiative and other projects to be met. This may include arranging, attending, and facilitating decision-making sessions/meetings with Supply Chain management, Work Stream Leads, and key internal stakeholders, including drafting agendas, answering technical questions and presenting information, options and recommendations for decision-maker consideration.
• Drafting training and tools to facilitate less-resistant move to new processes.

Requirements:

• An Associates or Bachelor's degree in Computer Science, Engineering, Business Management/Administration, Organizational Development or closely related technical discipline is preferred.
  • With an applicable Bachelor's degree, 8 years of experience is required.
  • With an applicable Associates degree, 10 years of experience is required.
  • Without an applicable degree or without a degree, 12 years of experience is required.
• Experience should be directly related to business and/or operations analysis and progressively more technical in nature.
• 5 years of experience with the following:
  • Experience in written communication and technical writing sufficient to interpret SME's input and convert into meaningful performance target language.
  • Experience developing professional presentations and delivering/presenting them at the Executive level.
  • Expert proficiency in automated data systems to include Microsoft Access, Excel, SharePoint and Visio.
• Valid U.S. Driver's License is required.

Work sponsorship is not available at this time. Third-party candidates will not be considered for this position.

Because we are a federal government contractor, we have special restrictions placed on us for hiring foreign nationals into certain key positions within the company. This particular position requires U.S. citizenship.

ACS Professional Staffing will provide equal employment opportunities to all applicants without regard to the applicant's race, color, religion, sex, gender, genetic information, national origin, age, veteran status, disability status, or any other status protected by federal or state law. The company will provide reasonable accommodations to allow an applicant to participate in the hiring process if so requested.

If you have any questions about the job posting, please contact recruiting@acsprostaffing.com

If you have any questions about our Reasonable Accommodation Policy, please feel free to email hr@acsprostaffing.com

This job has expired.