Patient Services Specialist- Student Health Services
Texas Tech University Health Sciences Center

Extended Job Title
Patient Services Specialist- Student Health Services
Org Level 1
Texas Tech Univ Health Sciences Ctr
Org Level 7
513201 - Student Health Services Lbk
Position Description
This position is responsible for assuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash handling responsibilities.
Requisition ID
39431BR
Travel Required
None
Pay Grade Maximum
Salary commensurate with related education, experience and/or skills.
Major/Essential Functions
Student Health Services at Texas Tech University is the on-campus medical care clinic exclusively for Texas Tech students.  The mission of Student Health Services is to proudly provide compassionate, high-quality and accessible healthcare to Texas Tech students.

The Patient Services Specialist will help support the mission of Student Health Services by: 

• Supporting the success of the department by verifying and researching various insurance tasks generated by our registration software.
• Serving as the initial impression of our clinic by greeting patients with compassion, enthusiasm, and respect.
• Providing education to patients on our services.
• Listening carefully to patient needs presented face to face or over the telephone and communicating clear and accurate information in response.
• Attending Red Raider Orientation (Freshman/Transfer Orientation) and representing Student Health in a professional manner.
• PSS have additional leadership duties as determined by the PSS Supervisor and will be expected to mentor and train PSS to meet departmental goals and initiatives.

Student Health Services is an exciting place to work.  It is a fast-paced, team-oriented environment where patients always come first.  It is critical for the Patient Service Specialist to demonstrate excellent communication skills, training ability, effective problem solving, and professionalism.  The Patient Services Specialist also must be able to keep calm under pressure and be comfortable working with Providers and Nurses.
 
Grant Funded?
No
Pay Grade Minimum
Salary commensurate with related education, experience and/or skills.
Pay Basis
Hourly
Work Location
Lubbock
Preferred Qualifications

• Previous experience as a receptionist or a similar role.
• Clinic experience scheduling appointments.

Campus
HSC - Lubbock
Department
Student Health Services Lbk
Job Type
Full Time
Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website.
Job Group
Information and Records Clerks
Shift
Day
EEO Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.
Required Qualifications
A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.
Does this position work in a research laboratory?
No
Navy Enlisted Classification Code
YN, HM
Air Force Specialty Code
3A1X1, 4A0X1
Marine Military Occupational Specialty Code
0111
Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website.

---