RESPONSIBILITIES:
Kforce has a client in Brookfield, WI that is looking to add a PC Technician to their team on an ongoing contract. Conversion is a possibility down the road. Candidates can be entry level who have a passion for getting into IT, are proactive, enjoy working in a fast-paced environment and possess good customer service and communication skills.This role will support IT business operations for our client and consists of Tier 2 end user support, inventory management, and lease return processing.Duties and Responsibilities:- PC setups, swaps, and replacements; This includes following our documented imaging process as well as software installation and shipping the computer if needed
- PC and desk phone deployments
- Act as point person on lease returns, both from an execution and analytical standpoint
- Provide high quality, responsive tier two incident management
- Serve as the escalation point for tier 1 support
- Based on aligned business priorities, focus on continuous improvement and provide world class customer service
- Work closely with Brookfield IT team to create documentation and follow standard operating procedures
- Perform basic Active Directory functions including account creation, group modification, password resets
REQUIREMENTS:
- Excellent written and verbal communication skills, with service-oriented mindset
- Demonstrated functional understanding of desktop management technology such as Microsoft SCCM
- Demonstrated ability to multi-task and manage competing priorities
- A rudimentary knowledge of PowerShell is preferred
- Microsoft Professional Certification is preferred but not required
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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