Program Coordinator, Master of Marketing, CoB Executive Education
Florida Atlantic University

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Position Summary:

Florida Atlantic University is seeking a Program Coordinator, Master of Marketing, COB Executive Education -Boca Raton, FL

The FAU College of Business is one of the largest AACSB-accredited colleges of business in the United States with more than 8,000 students. The college has seven departments and an impressive offering of degree programs at both the undergraduate and graduate levels (including Ph.D.) as well as many online, executive, and certificate programs. For more information about the FAU College of Business, please visit http://business.fau.edu.

This position focuses on coordinating the academic student services and admission processes for the graduate programs offered through the Executive Education Department in the College of Business. The Program Coordinator position is an administrative position that should maintain extensive knowledge of university admission requirements, policies, and procedures. Duties include admission and recruiting, student retention, advising and student engagement. This position will work closely with the Director and Assistant Director to develop and implement admissions goals and strategies. The incumbent will also develop and nurture a strong working relationship with faculty, staff, and external parties to identify and leverage instructional talent and opportunities for collaboration.

Summary of Responsibilities:

• Guide prospective students on different programs offered at FAU to assist them in achieving their educational aspirations with the best program for them.
• Support the application process by closely monitoring the applications and inquiries within the CRM platform and providing communications and guidance to applicants and prospective applicants.
• Coordinate recruiting and facilitate large group presentations for prospective students.
• Work with the Graduate College to coordinate and manage the admission processes i.e. student applications, official transcripts, and residency paperwork, petitions, and decisions awards.
• Advise/counsel students on their academic programs, including administering academic policy, updating records for currently enrolled students, and facilitating registration, orientation, and graduation certification.
• Process course registrations for Executive Education graduate program students.
• Resolve problems as they arise or recommend how problems can be resolved.
• Work closely with professors to help facilitate communication with students in an atypical situation.
• Work with the immunization department, registrar's office, Graduate College, OIT and International student office to finalize prospective students' paperwork.
• Work closely with the Executive Education staff to facilitate students' non-academic requests or needs.
• Correspond frequently with students by phone and email using strong and professional communication skills (verbal and written), exercising the highest level of customer service to exemplify the expectation of the Executive Education "red carpet" service.
• Strategize and implement student retention initiatives.
• Enhance students' experience (coaching, listening, and advising).
• Other responsibilities as assigned by the Director or Associate Director.

The College of Business at Florida Atlantic University seeks scholars who are committed to supporting the learning needs of students from diverse backgrounds and to thoughtfully engaging all communities in higher education. Florida Atlantic University embodies a culture of strategic and collaborative community engagement that results in mutual benefit to the institution and the various internal and external communities that it serves.

FAU Benefits and Perks:

If Benefits & Perks are important to you, then FAU is the place to be! Working at FAU has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, FAU offers:

• Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP) and much more.
• State retirement options including tax-deferred annuities and Roth 403(b) plans.
• State employees Public Service Loan Forgiveness (PSLF) program - https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service.
• Flexible work arrangement plans - https://www.fau.edu/hr/employee_relations/flexwork.php
• Sick Leave Pool Program.
• Paid time off (eligible employees) including vacation and sick leave, one personal day, nine paid holidays, and paid winter break (at President's discretion).
• Paid Community Engagement Volunteer Service Day- https://www.fau.edu/hr/documents/community-engagement-volunteer-leave4-2015.pdf
• Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment. For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply).

For details on FAU's amazing offers visit us at https://www.fau.edu/hr/benefits/index.php

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Minimum Qualifications:Master's degree from an accredited institution in an appropriate area of specialization and one year of appropriate experience; or a bachelor's degree from an accredited institution in an appropriate area of specialization and two years of appropriate experience required.

Experience in Microsoft Office Suite, Workday, VIP, Banner, RecTrac, Fusion, CRM system, and Adobe.

Motivated, self-starter with the ability to take initiative and carry out tasks thoroughly and effectively.

Written and oral communication, critical thinking, problem-solving, strong time management and customer service skills.

Must have excellent verbal and communication skills.



Desired Skills and Experience:

Master's degree in an appropriate area of specialization and 2 years of appropriate
experience; or a bachelor's degree in an appropriate area of specialization and 4 years of appropriate experience.

Experience working with students and/or adults in an educational environment.

University experience and knowledge.

Data entry skills.

Customer service orientation and negotiation skills.

Experience with Presenting to large groups.

High degree of accuracy and attention to detail.Salary:$65,000 to $70,000 per year.College or Department:College of Business.Location:Boca RatonWork Days and Hours:$65,000 to $70,000 per yearApplication Deadline: 2024-11-14Special Instructions to Applicant: APPLICATION DOCUMENTS REQUIRED:

Resume

Cover letter

OFFICIAL SEALED TRANSCRIPTS REQUIRED:

Final candidate will be required to have official, sealed transcripts and original NACES evaluation, if applicable, sent from their educational institution to Human Resources prior to the start of employment. PRE-EMPLOYMENT SCREENINGS REQUIRED:
Selected candidates must successfully complete and pass all employment screenings prior to the start of employment. Employment screenings may include a criminal background check (level I and level II), motor vehicle check, credit check, reference checks, alcohol, and drug screening check.

REQUEST FOR ACCOMODATIONS:

Individuals with disabilities requiring accommodation, please call 561-297-3057. 711

As a Hispanic-serving institution, Florida Atlantic University (FAU) is one of the most racially and ethnically diverse institutions in the Florida state university system. We are committed to recruiting and retaining talented faculty and staff. We embrace our shared responsibility to create and celebrate a welcoming and inclusive campus environment for all. Our community features excellent schools, a vibrant and safe community, and a sub-tropical climate conductive to year-round outdoor activities.

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