Program Management Intern
Blue Cross Blue Shield of Michigan

The Internship Program at BCBSM is designed to enhance the skills and abilities of young professionals as well as to identify and attract future talent for our organization. Interns will gain practical hands-on work experience as well as a solid understanding of the health insurance industry. Our program is an excellent way for interns to get a good start on their careers by working on meaningful projects, learning valuable skills, and networking with employees throughout our organization, which could potentially allow interns to build a future career at BCBSM.

• Assist in preparing information and research materials to identify business problems, offer recommendations and assist
  management with implementation of solutions.
• Support leaders on projects designed to enhance the overall efficiency and effectiveness of the organization.
• Develop and maintain a solid understanding of BCBSM business, products, programs, data, organizational structure, controls, research.
• Analyze business goals, objectives, and needs within the organization.
• Participate in networking events with BCBSM leaders and other interns.
• Engage in volunteer activities/community outreach to build knowledge of our communities and customers.
• Participate in department meetings and events (i.e. monthly Diversity and Inclusion events, department wide team
  building events, weekly meetings to ensure team alignment, etc.).

QUALIFICATIONS

• Current undergraduate or graduate student with a 3.0 GPA or higher required.
• Interns must be enrolled in a college/university or a Master's/PhD program for the duration of the internship.
• Effective verbal, written communication and interpersonal skills.
• Strong analytical skills with the ability to work independently and as a member of a team.
• Excellent organizational skills to deal with multiple projects and priorities.
• Responsible for maintaining confidential information to the highest degree.
• Proficient in Microsoft Office suites and applicable BCBSM systems.
• Ability to develop and maintain effective working relationships.

Department Preferences - What You'll Do

• Engage in business production operations for provider value-based care and risk programs (Blueprint Command Center and related forums) for a wide audience of 100+
• Prepare financial summaries and analyses for a multi-million-dollar portfolio of initiatives
• Support initiatives in the early stages of project lifecycle development
• Process improvement/development support including visualization of processes
• Automate a data delivery record of insight data and reporting that enables our provider partners
• Compile process documentation to support large-scale initiatives that drive provider enablement

We are looking for someone who:

• Has an understanding of the project lifecycle and introductory project management skills
• Has an openness to public speaking and facilitating meetings, including presentation development, with varied audiences up to the executive-level
• Has an understanding of financial metrics such as actuals, forecast, variance to budget
• MS Access database experience preferred

Learning objectives:

• Differences in project versus program management
• Understand allocation, budget, forecasting, actuals, and burn rate
• Understand the life of a change control and performance office
• Organization of data into individual contributor, management, and executive levels
• Concise storytelling in presentations
• How to facilitate small and large-scale meetings
• Meeting note summarization
• How to formally document program decisions

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