This job has expired.
RESPONSIBILITIES:
Kforce is looking for a remote Program Manager Non Tech 2 for their client. This role would be to support the Consumer Marketing Growth Engine Platform team. While not a technical role, the ideal candidate would be able to understand and partner with technical collaborators. The role requires excellent communication skill and attention to detail. A background working across Martech solutions is a plus, especially if experience includes Advertising Platforms (Microsoft Adverting and/or Boost); Project management solutions (ADO and ClickUp); in addition to familiarity and confidence in M365 Suite solutions (PowerPoint, Excel, Outlook, Teams, etc.)Responsibilities:- Drive support tickets to resolution. In this role you will help to assess, summarize and submit new support tickets for marketers in the Consumer Growth Engine group to our engineering partners
- Partner with technical experts and drive issues to a resolution; This is likely to include trouble shooting and leveling up common themes seen in ticketed requests
- Responsible for regular communication on the status of the tickets, socializing insights and learnings from the solutions to reduce future escalations in addition to running a weekly meeting on the topic
- Aid our team in documenting Platform expansion needs through Business Require Documentation; This may include desk research, building expertise in some of our internal tooling systems and articulating technical requirements
- Aid in the development and execution of training modules for marketing teams; As new features and functionality become available in our Martech stack, help in developing the trainings and documentation for that feature to educate and train marketers that will use it daily
- Maintain and track the team's progress and their annual objectives and goals
REQUIREMENTS:
- PMI or PMP certification preferred
- 3-5 years of experience
- Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills
- Basic ability to work independently and manage one's time
- Basic knowledge of computer software, such as Outlook, MS PowerPoint, MS Excel, MS Teams
- Background working across Martech solutions is a plus, especially if experience includes Advertising Platforms (Microsoft Adverting and/or Boost); Project management solutions (ADO and ClickUp)
- Familiarity and confidence in M365 Suite solutions (PowerPoint, Excel, Outlook, Teams, etc.)
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
This job has expired.
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