Retail Field Trainer
YETI Coolers, LLC

At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, you'll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, you'll help our customers get the high-quality gear they need to make the most of their adventures. We are BUILT FOR THE WILD™.

The Retail Field Trainer, West is responsible for supporting the design and delivery of comprehensive training programs to enhance the knowledge, skills, and performance of YETI retail store employees within the West region. This role plays a crucial part in ensuring consistent and exceptional customer service, as well as driving sales and promoting brand loyalty. The Retail Field Trainer will work closely with store managers and cross-functional teams to identify training needs, develop training materials, and deliver engaging and effective training sessions.

Responsibilities:

• Help develop and implement training programs to enhance the knowledge, skills, and performance of YETI retail store employees.
• Collaborate with store managers and cross-functional teams to identify training needs and create customized training plans.
• Execute training materials, including presentations, manuals, videos, and activities, that align with training objectives and target audience.
• Deliver engaging and interactive training sessions to retail store employees, ensuring that training content is effectively communicated and understood.
• Conduct on-the-job training, coaching, and mentoring sessions to reinforce learning and provide hands-on support to employees.
• Train employees on company policies, procedures, product knowledge, customer service skills, and sales techniques.
• Monitor and evaluate the effectiveness of training programs through assessments, feedback, and performance metrics.
• Assist in the onboarding process for new hires, ensuring that they receive comprehensive training and are equipped with the necessary skills to succeed.
• Coordinate and facilitate training workshops, conferences, and meetings to promote knowledge sharing and continuous learning.
• Maintain training records and documentation, including attendance, evaluation forms, and training completion certificates.

Qualifications and Attributes:

• At least 4 years relevant experience
• Bachelor's degree in business, human resources, education, or a related field.
• Proven experience as a trainer, preferably in the retail industry.
• Strong knowledge of retail operations, customer service, sales techniques, and product knowledge.
• Excellent communication and presentation skills, with the ability to effectively deliver training content to diverse audiences.
• Strong interpersonal skills and the ability to build positive relationships with store managers and employees.
• Proven ability to design and develop training materials, including presentations, manuals, and videos.
• Experience with various training methods and techniques, including e-learning platforms and virtual training.
• Strong organizational and time management skills, with the ability to manage multiple training initiatives simultaneously.
• Proficiency in Microsoft Office Suite and training software/tools.
• Ability to travel to different retail locations 75% of the time.
• Flexibility to work non-traditional hours, including evenings and weekends, to accommodate training schedules.
• Strong problem-solving skills and the ability to adapt training approaches to meet individual and group needs.
• Knowledge of learning and development principles and best practices.
• Familiarity with instructional design and adult learning theory is a plus.

#LI-SN1 #LI-Hybrid

Any offer of employment with YETI is contingent on a successful criminal background check and successful reference checks.

YETI is proud to be an Equal Opportunity Employer.

Our commitment to creating a diverse, equitable, and inclusive culture is at the center of everything we do for our YETIzens. We embrace all applicants looking to bring their authentic selves to YETI and contribute to our mission of keeping the wild WILD. Find out more about our commitment to DE&I at yeti.com/dei.html

All applicants for employment will be considered without regard to an individual's race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws.

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If you require accommodation in order to apply for a job, please contact us at accommodationrequest@yeti.com.

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