Senior Case Manager for Resettlement
Church World Service, Inc.

About CWS

Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children ... implementing hygiene initiatives in Cambodia or rebuilding projects in Central America ... or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications - you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home.

Purpose

The Resettlement/ R&P Senior Case Manager will provide oversight of the Pre and Post arrival (US Reception and Placement) case management staff. This position requires knowledge of case management and sponsorship development as it applies to Federal, and State funded social services programs. The incumbent is responsible for providing support to resettlement program volunteers.

Responsibilities

• Provide oversight of refugee cases, ensuring timely delivery of services and fulfillment of requirements outlined in the Cooperative Agreement with Department of State/Bureau of Population, Refugees, and Migration and as required by CWS standards and procedures.
• Coordinate pre-arrival assessment, assurance, and US-tie screening and orientation. Coordinate and provide airport reception for refugees through the Reception and Placement Program
• Coordinate and assist in apartment set-up for refugees as required.
• Welcome and orient refugees to the community through the provision of core resettlement services and ongoing case management provision.
• Offer interpretation and translation services to refugee clients, as well as transportation to interviews and appointments as necessary. (Compensation is paid by CWS for mileage when using personal vehicle.)
• Monitor general client well-being. Connect clients to in-house support and make referrals to external service providers. Identify support services that may assist clients in becoming self-sufficient, such as ESL, transportation, immigration services, and childcare.
• Assist clients with identifying training and apprenticeship programs related to their career goals and make referrals as appropriate.
• Document all contacts and services in client case files and maintain case note logs.
• In addition to documenting all services Complete all required reports. Documentation demands are rigorous.
• Train, supervise, and evaluate R& P program staff in accordance with CWS personnel policies and guidance from CWS Human Resources.
• In collaboration with the Resettlement Program Manager, the senior case manager will track staff schedules, hours worked, and adjust schedules as necessary.
• Promote teamwork, coordinate the workload of R&P program staff, delegate responsibilities, and hold staff accountable.
• Stay up-to-date on program changes and funder requirements. Coordinate regular trainings for resettlement program staff on program changes and train new staff on program guidelines and compliance.
• Ensure professionalism and quality employment/case management service provision. Provide ongoing training to resettlement program staff on program developments and service requirements..
• Conduct regular case file review to ensure documentation compliance with funder requirements.
• Develop partnerships with volunteers, mentors, and community organizations that support refugee' upward mobility.
• Support volunteer engagement with CWS clients.
• Attend trainings and conferences as requested by supervisor.
• Keep informed about refugee and immigrant issues, and available services to refugees, using current information to better identify and serve refugee clients.
• Perform all duties in a culturally and linguistically appropriate manner.
• Facilitate and support innovation in the CWS Southeast Region's Resettlement Department.
• Work varied hours, including some night and weekend work.
• Perform other related duties as requested by the Resettlement Program Manager and/or CWS Director Southeast Region.

Qualifications

Education: Bachelor's Degree or 4 years of relative work experience.

Experience: 4 years' work experience with refugee resettlement case management or other direct social services and excellent interviewing skills required. A minimum of 2 years supervisory experience.

Other Skills:

Computer literacy, using word processing and database applications. Strong English writing skills. Spanish and/or Haitian Creole language fluency required.

Special Requirements

• Must have a valid driver's license and suitable transportation.
• Must complete motor vehicle record check.
• Must be willing and able to travel.
• Background check required.

Benefits

CWS offers a competitive benefits package that includes:
- 403 (b) Retirement Plan
- Medical, Dental and Vision Insurance
- Generous Paid Time Off (18 Paid Days Off; 24 Days after 2 Years)
- 14 Official Holidays
- 12 Sick Days Off (Accrued monthly)
- Life Insurance and AD&D
- Long Term and Short-Term Disability
- Employee Assistance Program (EAP)
- Health Savings Account
- Flexible Spending Accounts

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