Senior Desktop Tech III
Kforce Inc.

RESPONSIBILITIES:

Kforce has a client in Houston, TX in search of a Senior Desktop Support (Tier III) candidate. This position is in office.Responsibilities may include, but are not limited to, the following:

• Provide excellent customer service to IT's customers by assisting them during the support process
• Install, configure, and maintain desktop and notebook computers and peripherals
• Analyze, troubleshoot, and resolve system hardware, software, and networking issues related to desktop and notebook computers as needed
• Maintain an electronic software license management system via SCCM or other Admin tools
• Maintain electronic records of asset allocations from IT inventory via SCCM or Lansweeper
• Occasionally deploy application packages in SCCM
• Use the systems and devices provided, such as disk imaging via SCCM and software deployment systems, in order to turn around service issues as efficiently as possible
• Provide second-level support for all computing infrastructure issues, with a goal of meeting metrics aligned with goals
• Assume ownership of customers' service requests assigned and assure that service requests are handed off to higher tiers of support, if needed
• Must be able to travel to other local vicinity sites within a 120-mile radius
• Provide high-quality and timely communications to IT's customers during the service process, using frequent verbal and written communications; Actions taken on a service request will be logged into the IT work order
• Always maintain and project a professional attitude toward IT customers and in all circumstances
• Diligent and tenacious in assuring that all service requests are handled in a timely manner, to the satisfaction of IT's customers
• Provide support to the IT Help Desk and other IT personnel as needed

REQUIREMENTS:

• B.A./B.S. in Computer Science or other technical field preferred
• Minimum 5 years of experience in on-site computer support
• Familiar with broad range of computer operating problems and solutions
• Strong background in computer repair and support
• PowerShell skills in addition to strong desktop support experience
• Excellent customer-service and problem-solving skills
• Excellent verbal and written communications skills
• Excellent listening skills
• Helpful and patient attitude
• Energetic and positive attitude
• Customer-focused
• Self-starter, yet willing and able to take and execute direction when needed
• Seeks to expand knowledge and grow in position
• Works well in a team environment
• Exposure to packaging applications is preferred

Physical Demands:While performing the duties of this job, the employee is frequently required to sit; stand; walk; use hands to touch, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stoop, kneel, or crouch. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.Work Environment:The noise level in the work environment is usually moderate as normally based in an office. May also result in exposure to outside elements and may require usage of stairs and elevators. Travel including air travel or auto travel may occasionally be required.

This job has expired.