Senior Manager, Business Office - Bank Operations
Commerce Bank

About Working at Commerce

Building a career here is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn't stop there. Our culture is about our people, the ones in our communities and the ones that work with us.

Here, you'll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You'll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after more than 155 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let's talk.

Compensation Range
Annual Salary: $100,500.00 - $119,000.00 (Amount based on relevant experience, skills, and competencies.)

About This Job

As a Senior Manager, Business Office-Bank Operations the main purpose of this job is to lead multiple teams that make up the Bank Operations (Ops) Business Office which is responsible for all division-wide support for the Bank Ops division. Data analysts comprise the Bank Ops Support team and exists to provide various financial, budget, project, unit cost, PAS, internal control and operational analysis reporting to the Bank Ops division. Other teams include the Strategic Planning team which is responsible for the strategic planning responsibilities and coordinating successful employee events as well as the Resource Specialists team who provide production and analytical support to departments across the division when other employees are out of the office.

Essential Functions

• Lead divisional reporting by ensuring monthly deliverables are completed by the team on time along with providing feedback on adjustments to reporting
  
• Participate in strategic planning activities, including assisting with the budget process, reviewing department KPIs, and offering divisional insights on these KPIs to Director to enhance performance and drive results
  
• Lead effort for the business office to continue to modernize reporting into a data analytics system
  
• Manage individual contributors and managers within the business office center of excellence
  
• Execute day to day managerial operational responsibilities including running daily stands up, expense reporting when applicable, approving timecards, and performing other managerial duties as assigned
  
• Build and maintain strong working relationships with internal and external customers
  
• Review monthly reporting deliverables from team members and provide feedback/ direction on needed changes
  
• Collaborate with key stakeholders and with all leaders at all levels of the organization
  
• Lead, mentor and motivate team members to implement the department strategy and manage department workflow with guidance on departmental projects/issues, and provide coaching and development opportunities appropriate to each direct report's individual needs
  
• Perform all necessary management functions, including hiring, evaluations, annual increase allocations and disciplinary action as required
  
• Communicate decisions, priorities and relevant information to team members effectively
  
• Support budget management, planning and expenditure
  
• Perform other duties as assigned
  

Knowledge, Skills & Abilities Required

• Strong knowledge of the project management or operations field, including knowledge of best practices
  
• Strong operational mindset to improve existing processes with either non-technical or technical solutions
  
• Ability to influence and effectively communicate with senior leadership and beyond
  
• Strong critical thinking skills with the ability to apply discretion and sound judgement to efficiently and effectively solve problems
  
• Ability to drive results and balance management of organizational risk and meeting goals of the business
  
• Strong leadership skills with ability to motivate team members and foster a positive team environment that gives way to collaboration and unified goals
  
• Outstanding interpersonal and relationship building skills with the ability to effectively communicate with all levels of the company, clearly expressing ideas and concepts both verbally and in writing
  
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
  
• Advance level proficiency with Microsoft Word, Excel, Teams, Visio and Outlook
  

Education & Experience

• Bachelor's degree in Information Technology, Business, Math, Engineering, Marketing or equivalent combination of education and experience required
  
• 8+ years project management or operations experience required
  
• 4+ years management experience required
  

***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Senior Manager, Business Office - Bank Operations job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $100,500 to $119,000 annually. This position will be eligible for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals.

#LI-Hybrid

The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.

Location: 811 Main St, Kansas City, Missouri 64105

Time Type:
Full time

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