Site Specialist I
Thermo Fisher Scientific

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Able to lift 40 lbs. without assistance, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

When you are part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, while helping you in achieving your career goals.

Location/Division Specific Information

This position is in Indianapolis, IN. Customer interface communication skills required. This position must understand the performance metrics applicable to site specific activities and proficiency with Microsoft Office Suite.

How will you make an impact?

This position focuses on the customer service and inventory management aspects of Managed Services. Activities could include stockroom / POU management, dispensing of product, and direction / coordination of affiliated stockroom activities. This position will apply the sophisticated functionality of systems and applications such as: Inventory Manager system, Power Location Tracker application, and the Microsoft Office suite of programs.

What will you do?

The position is focuses primarily on scientific support services within Unity Lab Services core offerings: performing inventory management in point of use locations inside and outside of labs, use of a handheld scanner for inventory replenishment, front facing inventory, stocking inventory using First In/First Out (FIFO), dock to lab deliveries, material handling, dry ice delivery, lab coat management, and shipping/receiving.

• May perform the functions or use systems stated below:
  
• Performs stockroom duties to include receiving, put-away stock & rotation, cycle counts, systematic replenishment, and other functions according to customer requirements.
  
• Deliver direct shipment orders to end users/ performs deliveries as required.
  
• Follows well defined procedures as outlined by Best Practices, Standard Operating Procedures (SOP) & work instructions. Take direction from Supervisors (and Team Lead) regarding daily duties.
  
• Makes decisions and applies available resources to meet customer requirements, independently.
  
• Analyzes/maintains/reconciles various customer and company reports to ensure collaborator requirements are met.
  
• Must have and demonstrate attention to detail.
  
• Promotes personal growth and development by staying abreast of new policies and improvements without the presence of site trainer and management team.
  
• Listens to customer concerns, work with Supervisor/Team Lead/or Inventory Planning team as applicable to quickly identify course of action.
  
• Works effectively with a diverse cross-functional team.
  
• Embraces Practical Process Improvement (PPI) methodologies.
  
• Access & use Thermo Fisher Scientific's Intranet and SharePoint document management system.
  
• Represents Thermo Fisher Scientific at all times throughout customer locations, professionally and positively.
  
• Perform other duties as assigned by management.
  

• High School diploma/GED Required
  
• 1+ years of equivalent experience preferred, not required
  

• Experience in laboratory setting or services preferred
  
• Validated customer service skills
  
• Detail oriented, problem solver, promotes team environment
  
• Computer/software skills (i.e. Outlook, Excel, Word, PowerPoint)
  
• Demonstrated verbal, written and presentation skills
  
• Must be able to read, write and speak English fluently
  
• Must possess the operating skills to use hand held scanners and learn to enter data in various systems as applicable.
  
• Must be able to use a computer and possess intermediate skills in Microsoft Office suite of software.
  

• Works primarily at customer locations, in office environment to include cubicles and/or in and around shipping/receiving docks, stock rooms, storage locations and laboratory environments. May be required to work independently at customer location.
  
• Extensive walking may be required.
  
• May pass through areas where chemical based allergens may be in use (such as penicillin, tetracycline, etc.)
  
• Requires the ability to lift, push, and pull 30-40 pounds consistently; lift 50 pounds occasionally, including operation and use of pushcarts, pallet jacks, forklifts, etc.
  
• Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets, safety gloves, cut resistant gloves, and safety glasses. Steel toed shoes required during entire work shift.
  
• Must be able to work overtime as the need arises.
  

• Review our company's Total Rewards
  
• Medical, Dental, & Vision benefits-effective Day 1
  
• Paid Time Off & Holidays
  
• 401K Company Match up to 6%
  
• Tuition Reimbursement - eligible after 90 days
  
• Employee Referral Bonus
  
• Employee Discount Program
  
• Recognition Program
  
• Charitable Gift Matching
  
• Company Paid Parental Leave
  
• We will provide the vital equipment for your role including: computer, monitor, keyboard, mouse, etc.
  
• We also provide any Personal Protective Equipment you may need including: lab coats, safety glasses, safety shoes, etc.