Sr Customer Centric Operations Analyst
Lamb Weston

Title: Sr Customer Centric Operations Analyst

Location: Kennewick, WA

About Lamb Weston

We love making fries almost as much as you like eating them! Since the 1950's, Lamb Weston has inspired customers with food they love, trust, and share with families and friends. As a leading global manufacturer of quality frozen potato products with over 10,000+ team members around the world, it's our business to see the possibilities in potatoes and people.

We are looking for team members with an appetite for a challenge! People who are hungry to join a winning team and help us make a difference in the world. When you join Lamb Weston, you join a community with a strong support network and training programs designed to nurture, inspire, and help you grow.

We are driven by a relentless pursuit of results and by people who think creatively and embrace our values of: Integrity, Teamwork, Inclusion, Drive for Results, and Empowerment. Exactly what you'd expect from the most inventive potato company in the world!

Join Lamb Weston! We bring the world together with our fries.

Job Description Summary

This Customer Service, Planning & Logistics (CSP&L) position will be responsible for aligning with Win as 1 focus on Safety, Quality, Cost and Service. This position will contribute to delivering Supply Chain KPI's. This individual is responsible for developing, maintaining, and servicing strong relationships and partnerships with internal stakeholders, customers, and Customers.

Job Description

• Provides business development support to the sales team and Supply Chain Customer Facing Directors.
• Supports efforts around customer events and activities including planning customer tours.
• Contributes to delivering/exceeding Win as 1 KPI's in Safety, Quality, Cost and Service through proactive order verse forecast analysis, collaboration with Production Planning on opportunities and timing of high-risk item shortages, timely communications with sales on order fulfillment, monitoring and advising on special sales as needed and frequency communications with the Transportation Management and Order to Cash (OTC) teams.
• Represents supply chain in weekly calls with regional sales to review supply chain KPI's and provide updates on supply chain activities.
• Manages Limited Time Offerings (LTO) Coordination by leading meetings with operations, planning, deployment, warehousing logistics and customer centric operations. Monitors production, shipments, forecasts, and leads communication with commercial, Customer Facing Directors (CFD's) and Customer Centric Operations (CCO) specialists.
• Aligns with sales teams on forecasts, utilizes salesforce tools and works with planning on forecast adjustments.
• Updates shipment allocations aligned with forecast adjustments.
• Leads healthy inventory reviews and communicates inventory status to commercial leadership on weekly basis.
• Acts as linkage between Commercial and CSP&L by monitoring customer specific orders, ensuring forecast matches future production and making changes to current production schedules based on market needs.
• Analyzes forecast to identify risks for order fulfillment.
• Leads and supports special projects as assigned.

Basic & Preferred Qualifications

Position Requirements:

(Minimum qualifications required to successfully perform the job or be considered)

Education/ Certifications:

• Bachelor's degree in business, Supply Chain or related field required

Skills and Experience:

• 4-years Supply Chain experience preferred
• Strong influencing and collaboration skills
• Excellent analytical and problem-solving skills
• Strong business management skills, including financial management skills and a strategic mindset
• Ability to be a team player with strong interpersonal and collaboration skills
• Effective communication skills - both written and verbal
• Self-starter with high level of integrity
• Ability in and/or capacity to learn DOMO, Salesforce, Excel, or other sales analysis tools
• Ability in and/or capacity to learn in coordinating with customers and sales team to support increase in sales and business development efforts
• Ability to deal with ambiguity and change
• Ability to find opportunities for improvement
• Ability to develop strong relationships and partnerships with internal customers, peers and effectively managing those relationships
• Demonstrate strong critical thinking and the ability to express ideas clearly, concisely, and logically
• Strong organizational skills, attention to detail, and able to see the "big picture"
• Ability to travel if/as needed

Physical Environment/Demands:

• Some travel may be required.
• Most work is performed in a temperature-controlled office environment
• Incumbent may sit for long periods of time at desk or computer terminal
• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• Incumbent may use calculators, keyboards, telephone, and other office equipment in the course of normal workday
• Stooping, bending, twisting, and reaching may be required in completion of job duties

Industry-Competitive Benefits

Coupled with our compensation and bonus incentive programs, our benefits deliver rewards that are market competitive. Some of the most attractive elements of our benefit programs include:

• Health Insurance Benefits - Medical, Dental, Vision
  
• Flexible Spending Accounts for Health and Dependent Care, and Health Reimbursement Accounts
  
• Well-being programs including companywide events and a wellness incentive program
  
• Paid Time Off
  
• Financial Wellness - Industry leading 401(k) plan with generous company contributions, Financial Planning Services, Employee Stock purchase program, and Health Savings Accounts, Life and Accident insurance
  
• Family-Friendly Employee events
  
• Employee Assistance Program services - mental health and other concierge type services
  

Benefits may vary based on location, job role/level, job status, and/or the terms of any applicable collective bargaining agreements.

Job Requisition ID: Req-256376

Time Type: Full time

Anticipated Close Date: 02/04/2025

In compliance with applicable state and local laws, Lamb Weston has opted to include a reasonable estimate of the compensation for this role. This compensation is specific to this position and takes into account a number of variables. Actual compensation may be higher or lower in the range posted based on various factors, including, but not limited to, job duties, experience and expertise. A candidate's work location could also impact the actual compensation being outside of the range to reflect local cost of labor. A reasonable annual estimate of the range for this role based on the variables previously mentioned is: $74,190.00 - $111,300.00

Lamb Weston is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status or any other protected factor under federal, state or local law

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